What are the responsibilities and job description for the Customer Service Associate position at Lux Life?
Company Description
Lux Life is an Interior Design Studio – accessible interior design services. At Lux Life we focus on making sure our clients get the best results! Our experience, ingenuity and imagination offers a complete range of high end interior design services and decoration of commercial and residential outfits in different communities!
Job Description
We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.
Salary range: $39000 - $49000 per year.
- Receive and resolve, within established guidelines, customer issues, questions and concerns.
Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.
Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.
Download, distribute, and answer all customer questions received via email.
Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.
Make sure the customer service area is neat always and orderly and ensure proper greeting of all visitors.
Qualifications
High School Diploma or GED.
Experience creating and maintaining productive client relationships is a plus.
Able to implement solutions to general and specific customer concerns.
Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.
Possess good organizational skills and record-keeping skills.
Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.
Proficient in Microsoft Outlook, Microsoft Word, and Excel.
Good problem-solving ability.
Have a can-do attitude, be able to articulate and overcome failure, and have a resilient mindset;
Additional Information
- Best-in-class compensation packages and comprehensive benefits
- Competitive salary with great bonus structure
- An active company culture including monthly events, free weekly lunches, and a fully stocked fridge