Oakley - Sr. Analyst - User Experience

Requisition ID: 786694 
Position:Full-Time
Shift: 
Total Rewards: Benefits/Incentive Information

Oakley, Inc. is a sport and lifestyle brand, driven to ignite the imagination through the fusion of art and science. Building on its legacy of innovative, market-leading optical technology, the company manufactures and distributes high performance sunglasses, prescription lenses and frames, goggles, apparel, footwear, and accessories.

The essence of the brand is communicated through hundreds of professional and amateur athletes who depend on Oakley products to provide them with the very best while they redefine what is physically possible.

Oakley is part of Luxottica, a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.

In North America, our wholesale business is the home to other global brands like Ray-Ban and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

GENERAL FUNCTION

Imagine a world where people wake up inspired to go to work. We are after the why in product performance, the why in consumer needs, and the why in athlete needs. The Oakley Vision Performance Lab believes that everything in this world can and will become better, and we use research to accelerate the path forward. 

The Sr. Researcher listens, questions, observes, field tests, and seeks to understand the needs of Oakley’s athletes and consumers. The Sr. Researcher’s insights and observations are integrated into product R&D, design, product development, and marketing process to help create the unexpected. The Sr. Researcher has a strong skill for observing the environment and understanding participants thought process and developing trends, as well as a relentless curiosity and passion for product development.

MAJOR DUTIES AND RESPONSIBILITIES 

• Distills project goals and research questions to plan and design user research, including developing study design, discussion guides, interviews, focus groups, survey objectives and design, and persona creation
• Translates user behavior and needs into usable data for product development teams
• Plans, designs, and conducts rigorous in-person usability testing, field testing, and ethnographic research
• Uses card-sorting or similar attribute-based approach to positioning
• Creates data-driven research reports including user profiles, day-in-the-life scenarios, workflows and use-case documents to help deepen organizational understanding of Oakley’s users
• Carries out analytics research, including competitive product benchmark and heuristic evaluations
• Imports, cleans, and visualizes data using R Studio or similar
• Presents summarized research results directly to the innovation and design teams to influence product integration
• Provides design suggestions based on data, observation, research, and expertise
• Liaises with cross functional teams to collaborate and coordinate project objective and test efforts
• Other duties as assigned

BASIC QUALIFICATIONS

• Bachelor’s degree in Human Factors, Cognitive Science, or similar
• 4 years’ experience in product development, user experience, consumer insights or strategic planning
• Experience with a broad set of user research methods including semi-structured interviews, field research, survey design, diary studies, and usability studies
• Experience championing the voice of the customer - generating user insights, translating into feature requirements, conducting rigorous evaluations, communicating findings to stakeholders
• Expertise in quantitative and qualitative research methodologies, including statistical packages
• Ability to tell a story and visualize/present research data simply and clearly
• Strong oral, written and interpersonal communication skills including ability to work with internal and external stakeholders
• Comfortable in a fast paced Agile environment
• Ability to travel for research activities (up to 20%; domestic and international)

PREFERRED QUALIFICATIONS 

• Master’s degree in Human Factors, Cognitive Science, or similar
• PhD in Human Factors or related
• Outdoor sport enthusiast and knowledge of outdoor gear including knowledge of goggles, eyewear, helmets, and/or performance apparel, highly desired

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.