What are the responsibilities and job description for the Production Installation Manager position at Luxury Bath?
Production/Installation Manager
- Two years’ experience in the bath remodeling industry, acrylic bath systems is a requirement.
- During the first 6 months – Install 1 job per week (1-1.5 day install), After 6 months earn an additional 1.5% of every satisfactorily completed install!
- Participate in Hiring & Training
- Manage the installation team(s)
- Ensure they meet their accountabilities
- Maintain 100% customer satisfaction
- 100% Positive feedback from customers on installers
- Request customer for referrals, or remind them of program
- Planning/Schedule all installations
- Review contracts with Sale team prior to ordering
- Order all products
- Complete permits if required
- Manage relationships with vendors
- Manage incoming products and warehouse
- Prepare customer folder
- Prepare/gather products for installers
- Maintain customer folders and production in our CRM
- Assist Installers issues during installation
- Collect from installers completion certificates and money collected
- Maintain calendar and update with installs scheduled. (Google)
- Maintain calendar for installers requested off days
- Coordinate all warranty and service calls
- Review your job cost to determine recommendations for improvement
- Complete analysis on root cause of service calls
- Review information with Owners and what next steps are
- Take appropriate action to resolve
1-888-323-2284
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