Regional Manager

JOB SUMMARY

The Regional Manager is accountable for the overall profitability of assigned properties, the development of marketing strategies focused on achieving occupancy goals, maximizing rental rates and collections, and controlling expenses. Promotes outstanding customer service and serves as a mentor to their teams and peers.

DUTIES/RESPONSIBILITIES

• Responsible for maintaining desired internal financial benchmarks for each asset within the portfolio; occupancy levels, income levels, delinquency percentages, Internal Rate of Return (IRR) and cash flow.
• Function as a leader in creating customer service programs, develop a work environment that ensures customer service activities, enhancing the value to the organization. Create and share reports of successes that occur at assigned properties.
• Required to personally visit every property in portfolio at least once a week/month/quarter. Complete a Site Visit checklist during at least one property visit each quarter, in a different month than the Property Performance Review (PPR). Where a property isn’t performing, the checklist should be completed on the subsequent visit within 15 days.
• Documented follow up and improvement progression must be completed.
• Manage financial performance by maintaining an acceptable Profit & Loss performance through development of overall operating procedures and policy.
• Provide input in asset management decisions and scheduling of capital expenditures.
• Assist in evaluation of the Property Manager, assist with evaluations of others, ensure training and development of on-site personnel, assist with counseling sessions, and terminations.
• Review and present all information to owners and investors. Includes monthly financial reports, performance reports, annual budgets, and business plans.
• Involved in new acquisitions, third-party development by providing insight, analysis, pro forma, marketing evaluations, and staffing plans.
• Ensure the clients have, clear line of communication to Regional Manager for routine needs, and the President of Property Management for serious issues.
• Work closely with the President of Property Management in establishing strategies for the region. Ensure all teams know where to go for help and support.
• Provides insight, knowledge, training and mentoring to Junior Regional and other Regional Managers as needed.
• Have clear guidelines for hiring, recruiting and proper staffing of the properties. Responsible for maintaining potential applicants and being active in recruiting activities and stays connected in the industry to devolve top talent.
• Other duties as assigned.

SKILLS/ABILITIES

• Understands and complies with Fair Housing laws and standards.
• Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions.
• With a critical eye for improvement maintains an accurate and true perception of property events, performance, staffing, vendor, and resident statuses.
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance.
• Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Maintains confidentiality.
• Teamwork - Inspect what is expected of on-site management teams. Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit.
• Business Acumen - Understands business implications of decisions; Aligns work with strategic goals. Evaluate reporting and results, providing timely and accurate updates to clients. Receive accurate and timely financials each month.
• Ethics - Works with integrity and ethically; upholds organizational values.
• Organizational Support - Understand, embrace, and adopt all Lynd initiatives, policies, and procedures.
• Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Prioritizes and plans work activities.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in the decision-making process.
• Professionalism - Have the tools required to oversee the properties assigned. Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Understand the performance requirements for each property. Demonstrates accuracy and thoroughness; Applies feedback to improve performance.

ADMINISTRATIVE REQUIRMENTS

• 
  All emails must be handled within the same day, during normal business hours, if received before 4 p.m.
• The Do It, Dump It or Delegate It approach is acceptable, but emails from clients, internal departments at Lynd, Lynd leadership or other serious inquiries must be addressed by the Regional Manager to acknowledge and respond, even if just to say, “this has been passed to person X for handling.”
• The Regional Manager must visit troubled assets immediately upon recognition of performance issues.
• The Regional Manager must engage with all corporate department leaders in a collaborative fashion to ensure there is a cohesiveness between them and Operations.
• The Regional Manager is to serve as an evangelist for the Lynd Mission, company initiatives and improvement efforts. This means taking any Regional Manager or Property Manager challenges off-line, out of public visibility to learn and share with the employee – with the result being a united front with on-site staff and corporate leadership.
• The Regional Manager is to serve as the positive face of encouragement for other Regional Managers and Operations teams, bringing any disagreements to the appropriate parties, to avoid a culture of negativity.
• Ensure the teams are using all required technologies in accordance with policy.
• The Regional Manager must review financials, at a high level for all properties, using summary reports, and for the worst performing properties, complete a full review requiring the Property Manager to investigate and report back causes of issues, solutions, and final improved performance.
• The Regional Manager must review assigned budgets and provide written feedback to President of Property Management during the budget creation process in the fall.

EDUCATION AND EXPERIENCE

• Bachelor’s degree, in business or Real Estate License a plus, but not required
• Experience in property management may be substituted for education requirements
• Certified Property Manager (CPM) preferred
• 10 years in property management
• >3 years as a multi-site manager
• Must be able to travel up to 50% of the time