Call Center Representative
Job Posting for Call Center Representative at Lyneer Staffing Solutions
Our client, a company that specializes in financial services is looking for Call Center Representative - Collections in Newark, DE. In this role, you would be responsible for but not limited to achieving department standards and goals as set by management through continuous efforts to contact clients and collect on debtor accounts. Work a minimum number of accounts per hour as set forth by management. This position pays $15.00 /hr working various shifts/hrs.
The Day-to-Day:
- Set up suitable payment arrangements once contact with the debtor has been made, and follow up on payment arrangements
- Follow up on all accounts until the account is paid, settled, cured from delinquency, or deemed uncollectible by management
- Perform all phases of skip tracing work
- Keep accurate records and documentation of activity on accounts worked through policies and procedures as set forth by the company
- Adhere to and abide by all regulations as set forth by the FDCPA
- Any other duties as assigned by the General Manager or Section Manager
Qualifications:
- Must be available to attend and complete the entire training program
- Ability to work well under pressure, to work independently, and to meet deadlines, good written, and oral communication with good organization skills
- Required to work at least 2 nights per week(until 9:00 pm)
- Goal-oriented and motivated
- Experience in agency or bank recovery is preferred, but not necessary
- Telemarketing, previous call center and/or phone work experience NEEDED
- Knowledge of the FDCPA, credit bureau reports, and computers helpful
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Health insurance
Experience:
- Call Center: 1 year (Preferred)
Ability to Relocate:
- Newark, DE: Relocate before starting work (Required)
Work Location: In person
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