HR Specialist

Position Summary:

Under general supervision, the PEO Human Resources Assistant Manager facilitates, counsels, and aligns resources and services to a limited client book of business in the functions of Human Resources management. This role ensures client satisfaction through remote contact and support, problem resolution, and general guidance on Human Resources policies, procedures, and best practices. The PEO HR Assistant Manager facilitates resolution of client issues and concerns involving other client-facing internal departments including, but not limited to Payroll, Safety and Risk, Benefits, Payroll Tax, Operations and Accounting. The PEO Human Resources Assistant Manager develops working relationships with business owners and key client contacts to build trust and maintain client retention. 

Essential Functions and Responsibilities:

• Maintains contact with client base regularly via phone, email, and web conferencing to ensure excellence in customer service;
• Develops and maintains client relationships by providing HR and added-value solutions to support client satisfaction and entanglement;
• Maintains and updates PEO software with updated client contact information;
• Keeps abreast of legal and regulatory compliance and HR trends in employee relations and partners with client to customize and guide client through the implementation of workplace policies
• Develops customized handbooks, policies, and HR forms to support each client’s organizational structure, culture and industry;
• Works in conjunction with supervisor to consult clients with employee coaching and counseling, disciplinary action, termination reviews and investigations by witnessing meetings, conducting interviews and customizing client’s policies and procedures for these processes;
• Reviews employee compensation to identify Wage and Hour compliance concerns and partners with supervisor to provide client recommendations on complex matters
• Drafts and manages client job posting through designated job boards/ATS;
• Recommends training programs related to client’s industry needs;
• Partners with supervisor and HR Managers to prepare and assist with virtual and on-site HR training as requested by clients and for ongoing client training;
• Timely and accurately documents all forms of client communication and client-related interactions and service delivery requests and resolutions; notifies Director of PEO Human Resources of all client issues, changes, and projects;
• Facilitates resolution with cross-departmental client issues and inquiries;
• Gathers detailed information regarding employee relations issues from client and client’s employee(s); escalates complex issues through the appropriate chain of command;
• Maintains and continually develops a thorough knowledge of the organization and adheres to all organizational standards and core values;
• Performs other tasks as needed to ensure the operations of the HR Team and delivery of client services;
• Works on special projects and performs other duties as assigned.
• Works on designated client pod to process background checks, E-verify, verifications of employment, payroll cards, enter new hires, rehires, and employee terminations.
• Works with clients to provide onboarding updates, E-verify compliance information, and various reporting.

Job Qualifications and Skills:

Education and/or Experience

• Bachelor’s degree in Human Resources or related field preferred
• Demonstrated effort to obtain SHRM-CP or equivalent Human Resources certification.
• 2 years of customer service experience in a team environment preferred
• Adaptive to change and ability to persuade and influence behavior that cultivates positive outcomes
• Strong time-management skills to meet recurring deadlines for cross-departmental functions
• Excellent communication skills including ability to communicate respectfully and effectively, verbally and in writing, with all levels of the organization.
• Ability to communicate to a wide audience from entry level work-site employees to executives and business owners
• Skilled in conflict resolution and negotiation

Computer Skills

• Comprehensive knowledge of Microsoft Office Suite
• Knowledge of HRIS systems required; PEO related HRIS systems preferred
• Proficiency with various web conferencing systems and software applications such as Adobe and Microsoft
• Ability to troubleshoot minor technology issues

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Workplace environment:

Travel is required for this role (about 10% of the time) both by auto and by plane. Some overnight travel is also required.

Note: Critical features of this job are described above. They may be subject to change at any time.