Head Teller
Job Posting for Head Teller at M C Bank and Trust Co.
Job Description: A successful Head Teller is versatile, flexible, and talented being able to multi-task within the branch. This employee will process transactions, handle account maintenance while exhibiting impeccable problem-solving skills and demonstrating exceptional customer service interactions. The Head Teller will serve as a mentor to train team members through the onboarding process along with new processes, procedures including products and services.
Expectations:
Expectations:
- Leads the Customer Service Satisfaction of the branch, including resolving customer issues with a manner that is consistent with M C Bank policies and procedures.
- Leads the Technical Performance of the branch through maintaining control over key risk areas of the center, including tellers’ difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions.
- Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
- Handle single control vault, ensuring proper control of vault cash, follow all audit and security policies and procedures.
- Maintain workflow and handle scheduling the tellers.
- Responsible for evaluating the employee’s performance and coaching when needed.
- Determine and satisfy training needs and establishing performance plans.
- Cross-sells and makes referrals to generate new business and additional services, promote bank products, and further establish business relationships.
- Conduct teller meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff.
- Assists in conducting meetings to promote sales, product knowledge and customer service
- Explains product benefits, changes, restrictions, requirements, and any other relevant product information to customers and tellers.
- Responsible for ensuring proper control and maximum efficiency in the teller line.
- Ensures all audit and security policies and procedures are followed during customer service hours and at branch opening and closing.
- Control the inventory of cash, Official Checks and Personal Money Orders through dual control.
- Monitors the daily balancing and processing of ATM, including the servicing and required audits.
- Responsible for the verification of deposits in the night and lobby depository.
- Alerts tellers about any suspected fraud, kiting, theft, or other illegal activity.
- Secures all applicable cash records and all other transaction records, supplies and computer equipment at the end of the workday.
- Responsible for monitoring, controlling teller cash limits and branch cash.
- Accountable for ensuring that the total cash in the branch is balanced daily.
- Coordinate and assist with the dual control vault responsibilities.
- Use good judgment and follow bank policies when overriding transactions for tellers with withdrawals/less cash authority.
Qualifications and Education Requirements
High school diploma or equivalent. 2 – 5 years related experience or equivalent combination of education and experience. Experienced with 10-Key and Microsoft Outlook, Word, and Excel.
Preferred Skills
- Basic math and computer skills.
- High level of accountability, efficiency, and accuracy.
- Strong sales skills are a plus.
- Professional appearance and courteous manner.
- Exceptional time management, communication, and customer service skills.
Additional Notes
- Must have ability to solve practical problems and deal with a variety of situations exercising flexibility, critical thinking skills and sound judgment in a fast-paced environment
- Must be detail oriented and well organized
- Must be flexible and able to shift resources and priorities as required
- Must be able to complete all assignments with minimal supervision
- Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
M C Bank is an Equal Opportunity / Affirmative Action employer, committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws. All hiring decisions are based on qualifications, merit, and business needs.
Salary.com Estimation for Head Teller in Morgan, LA
$36,407 to $45,454
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