Operations & Process Analyst 2

M.C. Dean is looking for an Operations & Process Analyst 2 to join a consulting team focused on providing our customer’s leadership and management team with analysis, recommendation, and implementation of initiatives for improving mission critical functions.

Job Duties and Responsibilities: 

·        Collaborate with team members on a variety of analytical efforts, product development, and customer communications preparation.

·        Support establishing client relationships, assessing client issues and proposing project solutions; review, coordinate, and summarize client correspondence to assist the project leadership’s understanding of client priorities, scope changes, deadlines, and deliverables; use this experience to develop project leadership skills and assume those responsibilities.

·        Structure and conduct research – open source and enclave specific; synthesize and present findings.

·        Assist with scheduling and conducting interviews with customer and industry stakeholders to elicit and document information.

·        Analyze, document, and recommend changes to processes and procedures.

·        Analyze, document, and support implementation of changes to organizational constructs and training methods.

·        Participate in planning and conduct of data collection, data analysis, and decision support activities.

·        Assist with preparing documentation, reports, and presentations defining problems, evaluation, and possible/recommended concepts or solutions—recommendations could be across operations, processes, personnel/staffing, training, materiel solutions, policy, etc.

·        Assist with developing Plan of Actions & Milestones (POA&Ms) for implementation of proposed recommendations.

·        Assist with developing operational concepts and requirements that can be translated into technical requirements.

·        Support implementation of proposed recommendations.

·        Think creatively and communicate thoughts both in terms of structured narrative and visual graphics.

·        Professionally interact with leadership and staff personnel in both industry and government settings

Required Qualifications:

·        U.S. Citizenship and eligible to be granted a U.S. Security Clearance.

·        Bachelor’s degree with 2-4 years of experience.

·        Proficiency with MS Office suite, specifically MS Word, MS Excel, and MS PowerPoint.

·        Proficiency using SharePoint to access and store data.

·        Demonstrated process analysis/re-engineering experience; process development certification desired (e.g., Lean Six Sigma).

·        Demonstrated experience creating Standard Operating Procedures (SOPs), user guides, work instructions, policies, etc.

·        Strong writing skills.

·        Familiarity with systems architectures (e.g., TOGAF, DODAF, FEAF, etc.).

·        Familiarity with Agile and ITIL concepts.

Desired Qualifications:

·        Management consulting experience.

·        SharePoint editing and management experience.

·        Lean Six Sigma or similar certifications.

·        Experience working in Federal Government (GOV or CTR).

Abilities:

·        Exposure to computer screens for an extended period of time.

·        Sitting for extended periods of time.

·        Reach by extending hands or arms in any direction.

·        Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.

·        Listen to and understand information and ideas presented through spoken words and sentences.

·        Communicate information and ideas in speaking so others will understand.

·        Read and understand information and ideas presented in writing.

·        Apply general rules to specific problems to produce answers that make sense.

·        Identify and understand the speech of another person.

Travel:

Travel outside the Washington, DC Metro Area is not required.

EOE Minorities/Females/Protected Veterans/Disabled

VEVRAA Contractor