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Position Summary:
- Manage physical security system support to meet service level agreements
- Analyze physical security system performance and recommend improvements
- Resolve complex system issues for physical security systems and networks
- Provide Tier 3 support to the system administration team
- Programming and integrating an entire system at the global level
- Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
- Communicate with customers, manufacturers, vendors and system administrators
- Train system users and other system support personnel
- Analyze and modify preventive maintenance checklists for system changes
- Troubleshoot system performance issues and implement corrective actions
- Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks
- Organize and prepare detailed documentation of system performance, including service request records and analysis
- Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
- Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
- Perform and manage PITCO's.
- Perform final programming of systems
- Provide on site system support post deployment
- Read and interpret engineering drawings
- Understand SOP and SOW documentation
- Ensure test lab equipment is maintained
- Assisting with annual performance evaluations
- Ensure availability of remote Pitco and remote access
- Interface with engineering team to ensure design efficiency
- Interface with internal and external customers
- Provide advanced level database support
- Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
- Delegating tasks and providing support to level I and II Electronics Technical Specialists
- Using 60% or 90% designs to develop and build out PITCO
- Read blue prints, schematics and statements of work (SOW).
- Ensuring PITCO build outs adhere to statements of work (SOW).
- Coordinate with field personnel and/or engineering team to discuss any potential installation issues
- Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
- Document support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed.
- Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
- Perform all duties with minimal direct supervision
- Support two different labs in our Tysons facility.
- Keeps systems up to date and finds new ways to be more efficient.
- Comes up with proposals to management on lab upgrades including getting quotes from vendors.
- Supports the lab users and their projects.
Candidate/Position Requirements:
- US citizenship
- An Active DoD secret clearance is required.
- Must have 2 years’ experience in providing support to a Vsphere platform.
- Solid understanding of layer 2 and 3 networks.
- Must have proven experience working with windows server.
- Requires twelve (12) years of experience with installation, troubleshooting and/or testing of electronic security systems with a high school diploma or GED
- Requires substantial travel to project sites as required by customer and program manager to meet project deliverable's
- Proficient with Microsoft Project or equivalent scheduling tools
Desired Qualifications:
- Certification in CCure 9000 Access Control System
- Certification in DVTel Digital Video Systems
- Microsoft SQL Server and Microsoft Server 2008 experience
- Dell Storage Area Networks, Brocade and Cisco network equipment
- Symantec Netbackup software
- Configure and manage UNIX and Windows operating systems
- Install and load system operating software
- CCNA, A , Network Certifications
- Should have working knowledge of physical security systems.
- Juniper network’s firewall and/or switch knowledge.
- Security certification or one will have to be obtained within 3 months of hire.
- Experience with DoD STIGS.
- Experience with one or more of the following; AMAG Symmetry, BVMS, CCure 9000, Gallagher Control Center, CNL IPSC, or Everbridge Control Center.
All information in this job posting has been designed to indicate the general nature of work to be performed. It is not designed to be all inclusive or be interpreted as a comprehensive inventory of all duties, responsibilities, knowledge, skills, abilities, and qualifications required of this position.
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