Branch Operations Manager

Description

The Branch Manager will direct and supervise the staff and day-to-day operations in the assigned branch location, ensuring delivery of quality customer service and achievement of sales or productivity goals. 

Supervisory Responsibilities:

• Attract, trains, and retains qualified candidates for all roles.
• Create and maintain a positive and engaged work environment.
• Oversees the day-to-day workflow of the branch.
• Conducts performance evaluations that are timely and constructive, providing recommendations for promotion and salary adjustment as appropriate.
• Conduct daily team meeting with branch staff to clarify daily activities.
• Coordinate employee work schedules and control overtime expenses.
• Resolve employee conflicts, address corrective actions, and work closely with the Human Resources department. 
• Collaborates with Division Manager to set performance standards. Standards may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.
• Prepare and provide performance and production reporting to the Division Manager.

General Responsibilities:

• Direct the purchase and maintain adequate core inventory for rebuilding and remanufactured products.
• Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with branch staff; provides guidance and leadership to enable staff to meet these goals and objectives.
• Identifies training needs and opportunities; develops and implements a plan for meeting those needs.
• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
• Answer incoming sales calls as needed to complete business transactions.
• Enter sales and lost sales into the ERP system.
• Create work orders and invoices as needed.
• Complete and/or oversee daily reconciliations and bank deposits.
• Participates in community activities to promote the organization and to build goodwill.
• Performs other related duties as assigned. 
• Inventory control including:
• Inspecting order accuracy before accepting vendor deliveries
• Perform quality checks on inventory.
• Conduct cycle counts.
• Report discrepancies to leadership.
• Follow all company policies as it relates to Loss Prevention.

Requirements

• High School Diploma required; Secondary Education preferred.
• Knowledge of Diesel Engines and their components.
• At least three years of experience working in branch operations. One year as an Assistant Branch Manager, Shop Manager, or Sales Lead is highly preferred.
• Proficient with Microsoft Office Suite or related software.
• Experience with Salesforce is a plus.
• Experience with ERP platforms is a plus; Epicor Prelude is utilized by the organization. 
• Bilingual in English & Spanish a plus.
• Experience with Inventory Control.
• Excellent leadership and management skills.
• Excellent sales, customer service, and interpersonal skills.
• Excellent verbal and written communication skills. 
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks, delegating when appropriate. 
• Champion all safety policies.
• Successful completion of pre-employment background and drug screening.
• Fosters good coworker citizenship and contributes to a positive work environment.

Physical Demands and Work Environment:

• Shop environment that can include exposure to loud noises, dirt, and dust
• Office environment
• Prolonged periods of sitting at a desk, working on a computer
• Ability to lift and carry to 50 lbs. 
• Ability to repeat motions.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.