Customer Support Pricebook Coordinator

Description

Position Summary

M.R. Williams, Inc. is a family-owned business where convenience distribution is done differently. Established in 1976, M.R. Williams, Inc. has evolved throughout the years, partnering with the convenience store channel to provide not only products and customer service but technological solutions unlike any other. Our employees understand their purpose is to make every decision by first asking how it will impact the customer. We take pride in understanding our customers’ needs while providing solutions through our selfless service and our continuous search for improvements. We are excited to find added talent that believes in our customers like we do. 

Responsibilities

• Set up and maintain new accounts
• Manage specific price books (retail management, replacements, etc.)
• Work closely with Category Managers and buyers to process new items, replacements, and promotions
• Investigate and resolve invoice and price book errors, working closely with IT
• Assist with data analysis/collection, including running various reports when needed
• Support special projects involving price book.
• Resolve product and service issues based on customer needs
• Process tradeshow orders
• Print shelf labels
• Process and manage customer promotions
• Perform other relevant duties as required 

Requirements

 Education, Experience and Skills Required

• 2 years of experience working in the field
• Ability to clearly communicate, expressing requirements and expectations to a wide range of individuals
• Excellent written communication skills, especially in the English language
• Strong attention to detail in evaluating the completion of various phases of a project
• Analytical skills to monitor progress of an undertaking and identify areas needing adjustment or improvement
• Critical thinking and problem-solving skills essential
• Willingness to manage multiple tasks at once and adhere to guidelines, budgets, and deadlines
• Basic computer skills, especially email, spreadsheets, and presentation creation software
• Cooperative and communicative attitude with executive staff, managers, and employees