Overview:

Ensure new loan applications are prepared for processing or underwriting while adhering to M&T's standard turn times. Performs a variety of duties both clerical and technical. Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.

Primary Responsibilities:

• Maintain effective communication with all necessary parties involved in a new loan application, from the customer, broker, correspondent, loan officer, and co-workers to ensure a seamless positive application experience.
• Work with various internal departments as well as external organizations to obtain processing related documentation or obtain necessary information needed to complete and application, including, but not limited to: Verification of Employment, IRS Transcripts, Title Search, appraisal, FHA case assignments.
• Immediately notifies all necessary parties of irregularities relative to standard mortgage guidelines.
• Preparation and/or reconciliation of required reports.
• Monitor all incoming loan conditions via email, fax or mail. Ability to assess documentation provided to mark received in the load system.
• Review system to ensure adherence to all regulatory requirements and guidelines.
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
• Complete other related duties as assigned.

Scope of Responsibilities:

Work closely with both Internal and External Customers such as co-workers, borrower(s), Loan Officers, Brokers or Correspondents.

Supervisory/Managerial Responsibilities:

Not Applicable.

Education and Experience Required:

High school diploma (GED) and one year prior clerical, customer service, operations or financial services industry experience.

Good PC skills with strong knowledge of spreadsheet, word processing, and email software.

Ability to make sound decisions based on information provided.

Knowledge of Product, Investor and Compliance Requirements.

Ability to function independently within time constraints.

Excellent verbal and written communication skills.

Highly organized.

Strong attention to detail.

Prioritization of daily workload.

Ability to work in a team environment.

Education and Experience Preferred:

Associate’s degree.

Versatility and flexibility working within an ever changing, fast paced, mortgage environment.

Adapting to new policies and procedures to improve processes and workflow.

Strong work ethic, reliable, and dependable.

Location