Client Service Consultant (Remote)

Company Description

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

• Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
• Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
• M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
• Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
• In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

Due to our continued growth, we are hiring for a Client Service Consultant with KMHR, an M3 company.

About the Business Unit:

NAS Recruitment Innovation empowers you to attract and engage quality talent with a strategic blend of targeted technology and expertise. Serving every major market across the U.S. and Canada, we’re consultative experts with more than six decades of experience and proven lea

Kantar Media Healthcare Research (KMHR) serves the consumer and professional health market with industry-leading survey data and insights covering patient and HCP attitudes, behaviors and media consumption, and DTC and HCP advertising intelligence, to help clients better understand their customers and make informed marketing decisions.

As a Client Service Consultant, you will be responsible for assisting with product education and systems training; supporting inbound and ongoing communication from clients around the services and solutions they subscribe to; proactive outreach to clients to schedule trainings and track engagement; report generation from our syndicated applications; and internal administrative and support activities such as management and fulfillment of contracts.

Client Service Consultants deliver outstanding customer service applying their knowledge of the healthcare advertising industry and KMHR data and methodology coupled with effective questioning and listening skills. This role requires a basic understanding of KMHR data and applications, and how our clients use them, along with excellent customer service, teamwork, a professional and empathetic attitude and customer first mentality. Client Service Consultants will effectively use multiple means of communications with colleagues and clients to include email, phone, and virtual meetings.

KMHR’s clients include pharma, medical device and hospital advertisers, their ad agencies and the digital and traditional media channels they work with.  We support clients in marketing, advertising creative, strategy and media planning, media research and sales, and many other roles that rely on KMHR data to succeed in their jobs. Within KMHR, you’ll collaborate with sales and client service colleagues on specific client issues and opportunities, and with our research and product teams around the data and services we offer.  

dership in technology solutions, media buying and creative services.

NAS Recruitment Innovation is a full-service recruitment communications organization that helps clients attract top candidates to drive their success. At NAS, we optimize candidate attraction through storytelling, technology and strategy.

Job Description

• Develop an understanding of KMHR data, solutions and services related to advertising agency and brand clients, and the digital platforms and other media clients they work with.
• Provide timely and detailed responses to client inquiries.
• Help Set up and train new clients/new users on KMHR online applications.
• Assist in educating clients on KMHR data methodology, report outputs, and use cases.
• Participate in client training sessions.
• Direct client data and application issues to colleagues to resolve.
• Apply designated CRM software, Excel and other software in order to handle and detail client interactions and materials.
• Ensure client satisfaction and provide professional client support.
• Manage contract and fulfillment database.

Qualifications

• Bachelor's degree (any field) or equivalent experience, with a passion for healthcare advertising, data, market research, client service, and helping clients succeed and grow.
• Strong written and verbal communication skills
• Self-confidence, customer-first mentality, empathic problem solving skills coupled with strong presentation skills.
• Proficiency in Excel and PowerPoint for client presentations;
• Additional experience that is helpful but not required:
  • Familiarity with Salesforce.com or other CRM software
  • Experience training clients on using a website or other online application
  • Experience using KMHR or similar advertising/media research data and tools - especially tied to pharma/healthcare - in Media Planning / Buying / Research / Analytics roles as a marketer or at an advertising agency or media company

Additional Information

Benefits:

A career opportunity with M3USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

*M3 reserves the right to change this job description to meet the business needs of the organization