Training & Implementation Specialist - Data Integration

Who are we?

M3 is a Top 150 Workplaces winner named by the Atlanta Journal Constitution! Employee-owned, family-oriented, and a great place to grow your career. Our company-wide personal commitment to both clients and employees is simple: do the right thing and invest in long-term relationships. Together, we work to provide the highest standard of financial services and technology to deliver on our mission to drive hospitality company success. M3 helps make hospitality companies successful through technology that drives financial performance. Our software is the hotel accounting software used and trusted by the biggest names in the hospitality industry. We are looking for talented professionals to join our team!

This position is located in Tampa's Avion Park Westshore, next to Tampa International Airport and just minutes from downtown Tampa, St. Petersburg and Clearwater, Florida. M3's Tampa office is freshly designed and complete with bright, open work spaces. Our headquarters is located in the Atlanta, Georgia area. 

Compensation and Benefits: 

M3 offers a strong benefits package including 75% employer paid medical, dental and vision for the employee and family; life, long and term disability, and Long Term Care insurance that the company provides free of charge; 401k with a 6% match; three weeks paid time off; discretionary profit sharing; a great culture, competitive salary.  We are a certified Drug Free Workplace and Equal Opportunity Employer. 

Description Summary: The Training & Implementation Specialist - Data Integration is responsible for integrating the data from property management systems into our proprietary accounting software. Work with accounting and operations teams to identify unique business processes within the client’s organization. Review output files from the property management system to identify codes which need to be mapped into our software. Plan, manage, and coordinate this effort with the customer to help streamline and improve overall efficiency.

Essential Duties:

The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor’s requests for additional or altered duties.

Primary Responsibilities

• Serve as a primary customer contact and project manager throughout the entire implementation process, and may act as the point of contact for escalations for customers working with less experienced team members
• Gather specific business requirements from customer
• Establish data feeds between hotel property management systems and M3.
• Translate codes from output files into our accounting software based on industry standards.
• Responsible for ensuring data accuracy.
• Train clients how to effectively manage and maintain data post go live.
• Create and maintain support documentation for both customers and in-house personnel.
• Employ a high level of interpersonal and communication skills to effectively deliver customer requests.
• Participate in training activities to maintain technical currency, and to broaden product knowledge.
• Perform other duties as assigned. 

Education/Training/Experience:

• Two to five years of experience in a related position preferred
• Bachelor’s Degree in Hospitality Management or Accounting preferred, or an equivalent combination of education and experience.
• Strong analytical and problem solving skills
• Ability to balance and manage several projects at varying stages of completion at one time.
• Ability to work in a time critical environment and possess a sense of urgency.
• Ability to be flexible and quickly adapt to changing business needs and processes.
• This position requires excellent interpersonal skills with the ability to communicate articulately using professionally written and spoken English.
• Must have strong Excel skills, plus a solid knowledge of a variety of computer software applications in word processing, database and presentation software (MSWord Access, PowerPoint)
• Specific certifications and trainings adding to the global experience of this professional welcomed and desired.

Physical Requirements:

• Ability to sit and/or stand for extended periods.
• This position requires the ability to work in an office setting, sitting at a computer work station, with the ability to work the majority of the day using the computer, telephone and basic office equipment.
• Ability to perform work on a computer for extended periods.
• Ability to travel infrequently in representing the company’s interests required.
• This position requires regular attendance, punctuality and the ability to work a full-time position during normal office hours as well as some time on weekends and evenings when project needs or scheduling requirements dictate the need.
• May be required to work unconventional hours or shifts, weekends, holidays.
• Ability to bend and lift up to 25 lbs.