Front Desk Receptionist

Company Description

M45 Marketing Services is a small business in Freeport, IL. We are innovative, supportive, collaborative and our goal is to find the kind of thinking that generates ideas, uncovers opportunities and solves your problems. We offer you one-stop expertise to best promote your products to a diverse audience. In a nutshell, we give you the edge you need to win today. You get stellar ideas, down-to-earth solutions..

Our work environment includes:

• Modern office setting
• Food provided
• Flexible working hours
• Growth opportunities
• Wellness programs
• Lively atmosphere
• Safe work environment
• On-the-job training

Job Description

What would you do? – The Specifics

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings. 

Qualifications

 Are you the right fit? – The Suitable Talent

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.

Additional Information

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Commission pay
• Signing bonus
• Tips

All your information will be kept confidential according to EEO guidelines.