What are the responsibilities and job description for the Branch Manager - Gaines position at Macatawa Bank Careers?
POSITION SUMMARY
Responsible for branch sales results and service standards. Support budgeted net income goals set for the bank through branch performance. Manage and support a customer focused service environment. Provide guidance and coaching to staff.
ESSENTIAL FUNCTIONS
Business Development
- Responsible for retention, expansion, and acquisition of banking relationships within the market that support bank objectives.
- Uncover customer needs and refer sales opportunities.
- Has customer lending authority and may be investment licensed.
Drive Sales/Service Culture
- Participate in the creation and development of a sales plan for the market that supports the goals set for the office.
- Execute initiatives.
- Provide service and advice that is customer focused.
- Participate in training, sales meetings, sales initiatives, and incorporate tools into individual branch plan.
Leadership/Coaching
- Communicate branch goals and objectives to staff.
- Provide coaching and mentoring to employees to achieve performance goals.
- Responsible for the direct supervision of Relationship Manager and Customer Service Manager.
- Effectively communicate change and take ownership of branch goals.
Branch Administration
- Monitor controllable revenue and expense line items for the office including salary expense and non-interest income.
- Ensure established policies and procedures are followed.
Community Involvement
- Seek opportunities in the market that support both community and bank objectives. This may include board involvement, business networking, and organizations/activities.
- Actively participate in bank support/sponsored events in the market.
MORE ABOUT THE ROLE
Qualities Needed:
- Strong interpersonal skills
- Ability to build strong relationships
- Be proactive: "ask for business!"
- Self-starter
- High level of understanding personal finances
- Professional
- Positive attitude
- Strong cross-functional teamwork
- Results/goals orientated: have accountability
Employees are to adhere to all applicable regulatory compliance and personnel policies in the fulfillment of the specific duties of the position including Bank Secrecy Act (BSA), Compliance, Information Security, and Code of Ethics. Employees are required to complete all online compliance and regulatory courses.
SALARY GRADE: 38
*Macatawa Bank's full position description is available upon request.