Customer Service Representative I - Riley Branch (24 hours per week)
Job Posting for Customer Service Representative I - Riley Branch (24 hours per week) at Macatawa Bank Careers
POSITION SUMMARY:
Promote and enhance customer relations by projecting a positive image of the Bank, department, and self by providing excellent customer service. Process transactions and pay out funds in accordance with bank procedures. CSR will be required to consistently meet or exceed referral goals, have an excellent balancing record, and accomplish all CSR job duties in an exceptional manner.
ESSENTIAL FUNCTIONS:
Service
- Perform and expedite, in an efficient and courteous manner, the teller servicing of transactions within the established policies and procedures.
- Exhibit effective follow through and ownership in every customer transaction.
- Answer basic customer account questions.
- Promote good customer service experiences by consistently adhering to service level standards and demonstrating a willingness to help at all times.
Sales
- Retain a current knowledge of the Bank's products and services.
- Have a high desire to uncover additional customer needs and refer customers additional products and services as well as book appointments with desk staff.
Operations
- Follow all policies and procedures to help the branch pass all audits.
- Follow the policies and procedures of Macatawa Bank for proper balancing and cash handling to minimize loss exposure to the Bank.
Development
- Continue to stay current on computer system updates.
- Attend training sessions to further learn how to be successful in the CSR I Role.
MORE ABOUT THE ROLE
Qualities needed:
- Positive attitude
- Excellent customer relation skills
- Friendly
- Eager to learn
- Ability to multi-task
SALARY GRADE: 32
*Macatawa Bank's full position description is available upon request.
Hourly Wage Estimation for Customer Service Representative I - Riley Branch (24 hours per week) in Holland, MI
$15.92 - $19.80
Sign up to receive alerts about other jobs that are on the Customer Service Representative I - Riley Branch (24 hours per week) career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Customer Service Representative I - Riley Branch (24 hours per week).
Click the checkbox next to the jobs that you are interested in.
-
Customer Complaint Resolution Skill
-
Income Estimation: $27,792 - $35,864
-
Income Estimation: $27,741 - $35,229
-
-
Customer Relations Skill
-
Income Estimation: $41,816 - $54,109
-
Income Estimation: $47,042 - $62,809
-
Not the job you're looking for? Here are some other Customer Service Representative I - Riley Branch (24 hours per week) jobs in the Holland, MI area that may be a better fit.
We don't have any other Customer Service Representative I - Riley Branch (24 hours per week) jobs in the Holland, MI area right now.
Customer Service Representative I - Riley Branch (24 hours per week)
Macatawa Bank, Holland, MI
Customer Service Representative I - Allendale Branch (28 hours per week)
Macatawa Bank Careers, Allendale, MI