Retail Sales Associate Virtual Hiring Event

As a Selling Colleague, you will be an integral part of bringing the magic of Macy's to life. Selling Colleagues provide outstanding customer service, meet hourly sales and Loyalty goals on a personal and departmental basis, and demonstrate superior product knowledge to customers. Selling Colleagues create a shopping experience that will make the customer feel welcome and comfortable including the upkeep of merchandise within the store and maintaining the stockroom.

The Selling Colleague is also responsible for fulfillment and performing other duties as necessary.

Macy’s uses a scheduling plan that allows our colleagues to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our colleagues, which they may pick up using the self-scheduling tool.

Essential Functions:

• Provide an exceptional customer experience by ensuring the customer is always the priority
• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary
• Determine customer needs based on personal features and other customer preference related factors; suggest additional merchandise to compliment customer selection
• Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs
• Be proficient in POS systems including but not limited to Search and Send and My Client
• Proactively assist customers who are using devices to shop and compare, whether Macy’s devices or their own
• Develop new business and expand client base through networking, suggestive selling and on the floor presence
• Maintain department recovery standards; including fitting room go backs to standard, if applicable
• Retrieve additional merchandise for customers as requested
• Assist the Support Colleague Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets
• Assist in inventory and markdown process
• Adhere to Asset Protection and inventory control and compliance procedures
• Follows shortage programs and procedures
• Perform these and other functions in an efficient manner, as directed by the Supervisor
• Regular, dependable attendance and punctuality

Qualifications and Competencies:

• No Education or Experience Required
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
• Resourceful and able to adapt quickly to changing priorities
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements:

• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling, stooping and color vision
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift/move up to 25lbs

Technical requirements

After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

Preferred dress code

Casual (come as you are, but please be presentable)

About Macy's, Inc

Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value, and high-quality products. Now is an exciting time to join Macy’s. The face of retail is changing, and change requires innovation.

We will be conducing virtual interviews and provide job offers for opportunites at our Grand Traverse Mall location.

At Macy's, you'll love our benefits!

Company Perks & Benefits:

• Fully Funded Education Program (NEW in 2022):
  Whether you want to earn a college degree or professional certificate, finish high school, take college prep courses, or learn English-there’s an option for you! Macy’s, Inc. covers 100% of tuition, books & fees. We’ve partnered with a leading education and upskilling platform, Guild Education, to build this program. This will be a great opportunity for you to gain the skills, knowledge and experience you need to achieve your professional goals without any financial barriers.



• Flexible Time Off (NEW in 2022):
  Celebrate Holidays that are most important to you. Have a choice with taking flexible time-off.



• Access Your Wages Anytime:
  Easily access wages you’ve earned, without waiting for payday! Through our partnership with Payactiv, you can instantly access up to 50% of your earned wages for the hours you’ve already worked, pay bills from your phone, and start a savings plan-all from the Payactiv app or website.



• Discounts:
  Get generous employee discount at Macy’s and Bloomingdale’s - on top of other offers and discounts! Plus, enjoy amazing discounts on thousands of brands you love at the Macy's Discount Mall. You’ll find incredible deals across travel, electronics, fitness, entertainment & many more categories!



• Celebrations:
  Be in the Macy's Thanksgiving Day Parade! Instead of just watching it on TV, you might just get an opportunity to be a part of it from marching in the parade to wrangling balloons to working behind the scenes-the opportunities are endless!

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.