What are the responsibilities and job description for the Customer Service Representative position at Made in Mars Inc.?
We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Respond to customer inquiries and complaints via phone, email, and chat
- Provide information about the products and services
- Resolve customer issues in a timely and professional manner
- Maintain accurate customer records and update customer accounts as needed
- Develop and maintain a knowledge base of the evolving products and services
- Collaborate with other departments to ensure customer issues are resolved quickly and effectively
- Meet or exceed performance targets for customer service metrics
Qualifications:
- At least 1 year previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Strong problem-solving skills
- Ability to work in a fast-paced environment
- Proficient in Microsoft Office and customer service software
- Flexible and can work under pressure
- Detail-oriented
Job Type: Full-time
Weekly day range:
- Monday to Friday
Ability to commute/relocate:
- Ontario, CA 91761: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is your salary expectation in USD per month?
- We must fill this position urgently. Can you start immediately?
Experience:
- Customer service: 1 year (Required)
- Clerical: 1 year (Required)
Work Location: In person
Salary : $34,600 - $43,800
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