Automotive Service Receptionist

The Receptionist is expected to:

• Protect the legal, financial and moral well being of the dealership;
• Ensure all calls and customers are greeted in a timely and welcoming fashion to initiate positive visits;
• Accurately file receipts and permits to maintain an accurate record keeping process to ensure quick data retrieval;
• Be a teacher to support the efforts of other employees to be successful; Seek ways to improve business operations efficiencies and customer service.

Primary Duties:

• Ensure maximum productivity, customer service and cost control.
• Achieve customer service satisfaction standards while facilitating incoming calls and traffic.
• Effectively greets, communicates and guides customers to appropriate departments for assistance.
• Accurately review receipt of money and permits to ensure consistent tracking methods are utilized.
• Reports to work on time and maintains a reliable work schedule which fosters a dependable environment for customers and team members.
• Effectively communicate with and perform all job duties requested by management.
• Perform all other job duties as requested by management.
• Operate with integrity.
• Demand the highest ethical standards from self and others
• Set an example of good attitude and professionalism, including a neat, orderly and safe work environment.

Job Qualifications:

• High school diploma or the equivalent, preferred.
• One year of reception experience in a retail facility is desirable.
• Working knowledge of Outlook and Microsoft Office applications.
• One year of customer service experience.
• Professional communication skills.

PHYSICAL REQUIREMENTS:

• Work performed in a dealership administrative setting due to necessity to welcome dealership customers and guests in person.
• While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.
• Regularly required to sit, stand, talk, hear, use hands and fingers and move about facilities.
• Required to lift up to 10 pounds.
• Required vision include the ability to adjust focus.
• Required to operate equipment in a safe manner at all times.
• Perform other duties as required.

Benefits Include:

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Comprehensive employee recognition programs.

Opportunities for career advancement.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

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