Pharmacy Customer Service Representative

About us

We have been in business for 20 years . Family owned and operated with low to no employee turnover. We offer a stable family focused, fast paced work enivironment with plenty of room to grow with the company.

Pharmacy customer service representative

Madison Pharmacy & Homecare is a small fast growing family business in Madison, NC. We are professional, agile customer-centered, and our goal is to provide a supportive work environment and long-term employment. There is potential for raise and growth opportunities, plus yearly bonuses.

Duties:

- Assist pharmacists in providing patient care and services
- Perform various tasks related to patient service and support
- Maintain inventory and stock gift shop
- Operate pharmacy POS system and software systems
- manage gift shop customers
- Adhere to all legal and ethical standards in pharmacy practice

Responsibilities: -

• Support the Operation Supervisor with Inventory Control,
• Process purchases, orders, returns, and exchanges in a timely manner
• Collaborate with other departments to ensure customer satisfaction
• Upsell and cross-sell products or services to customers when appropriate
• Stay up-to-date on product knowledge and industry trends to better assist customers

This position is also responsible to perform all front store/gift shop cashier functions using our Pioneer POS systems. Provide outstanding, customer service functions including greeting customers as they enter the store, answer phone calls within 3 rings using our standard greeting. Count down and reconcile cash draw daily, Tag, retag item price and reprice all merchandise as needed. Assist the pharmacy staff and finance coordinator as needed. Customer transactions daily analysis and reconciliation for various customer financial transactions as needed. Assist with business office staff as needed. Excellent attention to detail and accuracy in financial data entry and analysis - Strong organizational skills with the ability to prioritize tasks effectively - Excellent communication and interpersonal skills for interacting with customers, vendors and coworkers. Ability to maintain confidentiality of sensitive patient and financial information. Other duties may be assigned as needed. Job Type: Full time Benefits: 401(k) matching, Employee discount Flexible schedule ,Paid time off, Paid training, Professional development assistance, Tuition assistance,

Physical setting: Office Schedule: Flexible weekly hours on Day shift Monday to Friday ranging from 8:30am-6pm and rotation on Saturdays 8:20am-2 pm Supplemental pay types: performance based Bonus pay and

Work Location: In person.

Our work environment includes:

• Modern office setting

Customer Service Representative

REQUIREMENTS

• RELIABLE AND FRIENDLY TEAM PLAYER
• Excellent time management and organizational skills
• Strong verbal and written communication skills in English
• Ability to handle difficult or irate customers with professionalism and empathy
• Proficient in using computer systems and software applications
• Previous experience in customer service or technical sales is preferred, but not required

At our company, we value our customers and strive to provide the best possible service. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with them. We offer stable long term employment, competitive starting pay, opportunities for growth based on performance, and a supportive work environment. If you are a motivated individual with excellent communication skills and a passion for helping others, we would love to hear from you.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

-- Excellent attention to detail and organizational skills
- Proficient in using POS software systems and technology
- Ability to work effectively in a fast-paced environment
- Excellent communication and customer service skills
-If you are passionate about customer care, have a strong attention to detail, and enjoy working in a fast-paced environment, we invite you to apply for the position of Pharmacy Assistant. In this role, you will play a vital role in supporting pharmacists in providing quality patient care. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.

To apply, please submit your resume detailing your relevant experience in the field of pharmacy. We look forward to reviewing your application.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance
• Referral program
• Store discount
• Travel reimbursement
• Tuition reimbursement
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Experience:

• customer service: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person