Players Club Representative

Magic City Casino is looking for Players Club Representative to join our growing team! Must be bi-lingual English/Spanish and able to work nights, weekends and holidays.

Description of Duties:

• Attends to all guest comments, questions, complaints, etc. in a friendly and efficient manner.
• Has full understanding of facility’s features, amenities and systems (Players Club, box office ticketing system, etc.).
• Executes all aspects of Players Club – recruits and registers new members, explains Club benefits and rules, checks and redeems points, validates promotional points.
• Executes all aspects of box office – sells event tickets, assists guests with ticketing inquiries, handles Will Call area, etc.
• Stays updated on promotions, special events, etc. to be able to competently inform guests.
• Serves as central problem-solving hub for employees to report issues occurring on the gaming floor or buffet area. Communicates reported issues to appropriate individuals.
• Performs usher duties as needed on event days.
• Other duties as assigned.

Work Requirements:

• High school diploma or GED required.
• Bilingual (English and Spanish) required.
• 1-2 years of customer service experience preferred.
• Excellent customer service skills required.
• Strong written, oral and interpersonal communication skills.
• Must have keen attention to detail.
• Must have knowledge of Microsoft Office programs.
• Must be willing to learn Players Club and box office systems.
• Must be flexible and able to work well independently and in a team environment.
• Must be able to work a flexible schedule to include nights, weekends and holidays.
• Must be able to obtain the appropriate state occupational license.

Job Type: Full-time

Pay: From $13.65 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Physical setting:

• Casino

Schedule:

• 8 hour shift

Application Question(s):

• Are you at least 21 years old?
• Can you pass a pre-employment drug test?

Education:

• High school or equivalent (Required)

Language:

• English (Required)
• Spanish (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person