Retail Photo Operations Assistant Manager - Odysea Aquarium

We Make People Smile

Picture yourself working at Magic Memories in a rewarding, fast-paced environment based in Scottsdale, AZ. We are actively hiring for a Retail Photo Operations Assistant Manager in an exciting and dynamic atmosphere located at our iconic attraction Odysea Aquarium!

As an Assistant Retail Photo Manager:

• You will greet guests and create Magic Memories by providing world-class service.

• You will assist in leading a retail team to achieve sales goals.

• Assist with running all operational aspects of a high-volume souvenir photography retail operation.

• Act as lead manager in the absence of the Retail Photography Manager.

• Provide floor supervision and administrative duties, ensuring the team stays focused on guest service and sales goals.

• Develop, train, and motivate staff to achieve desired guest service and financial results.

• You will ensure excellent customer service by responding to guest requests, expectations, and needs.

• You will have the opportunity to meet and interact with people from all over the world.

• Take photos and provide guests with a memorable experience and souvenirs to take back home and share!
• Learn how to capture, and create memories that make people SMILE!

Requirements and other details:

• High school diploma or general education degree (GED). 1-year people management experience and/or training, or equivalent combination of education and experience.
• 2 years previous guest service experience preferred, but not required, within the hospitality, food, and beverage, or retail industries.
• Demonstrated leadership skills with the ability to support teams, develop culture, demonstrate coaching, and ongoing performance management.
• Ability and drive to assist in this ‘hands-on’ role, with demonstrated ability to meet sales targets and KPIs in a busy retail environment.
• Ability to demonstrate excellent written and verbal communication skills with customers, management, and cross-functional team members.
• Professional communication skills and appearance.
• Ability to support operations 7-days a week, including weekends, evenings, and holidays – it’s tourism after all!
• Experience in digital photography a plus, but not required.
• Background check

Job Type: Full-Time

Classification: NON-EXEMPT

Experience

• 1 year(s): Retail/Hospitality Management