Description
About the Role
As a member of the Support Center team, an Operations Engineer (Tier 1) is responsible for customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement. The ability to work independently and remain self-motivated is a must. A strong work ethic and a proven track record of attendance is essential. The expectation is that the technician will troubleshoot beyond the PC, including troubleshooting servers, network devices, and cloud systems. The Operations Engineer (Help Desk Technician) will work closely with the other staff members under the manager’s direction with responsibilities including, but not limited to:
Requirements
What You Bring to the Team – the ideal candidate will possess the following.
Minimum of 1 year administering/supporting the following:
Preferred Experience
Preferred Skills
Education Expectations
Associates degree in IT-related curriculum. Relevant and significant industry experience may provide as a substitute for the education requirement.
Preferred Certifications
Engaging in continued certification training and obtaining certifications to improve a skillset is strongly promoted and supported at Magna5. As a Tier 1 Support Technician candidate, we are looking for:
Hours & Schedule
The Magna5 Support Center operates 24/7/365. This job posting is primarily for the following schedule: Mon-Fri from 8:00am ET to 5:00pm ET. All technicians will be required to work an occasional weekend shift and holiday shifts as well as be involved in the afternoon shift (4:30PM EST) rotation.
Work Perks
What We Do
Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5.com
PM21
Salary.com Estimation for Tier 1 IT Support Technician - Fully Remote in Pittsburgh, PA
$40,233 - $52,287
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