Receptionist

Magnolia Court -

Essential Functions and Responsibilities :

• Greet the public in a warm and welcoming manner. Screen all visitors, guests, and vendors following current county / state rules for visitation and infection control.
• Provide customer service and answer incoming calls in a professional and friendly manner and take accurate and complete messages and give to appropriate departments.
• Sell meal tickets as well as special events tickets. Collect cash and appropriately document incoming cash and balance cash box daily.
• Process incoming and outgoing mail and packages.
• Assist office manager with timecard reviews, informing staff of appropriate timecard usage and informing managers of questions from employees regarding their timecards.
• Office supply inventory review, updating office manager with ordering needs and ensuring office supplies are organized and easily accessible to necessary team members.
• Receive residents rent payments each month and pass along to office manager. Answer basic questions regarding resident’s inquiries regarding invoices.
• Postage tracking and package delivery acceptance.
• Monitor lobby and visitors; keeping a clean and safe environment for residents and visitors.
• Always observe and uphold resident rights.
• Relate to the public and residents in a courteous, empathetic, and cooperative manner.
• Must be willing to work with staff from all departments to ensure quality of care for residents.
• Perform other related duties as assigned by supervisor
• Scheduling responsibilities for tours, medical appointments, and other resident transport needs.
• Must handle incoming sales calls in a professional manner and act with a sense of urgency in addressing the needs of the caller.
• Assist office manager and additional managers with administrative needs.
• All other duties as assigned.

Additional Functions :

• Always maintains confidentiality and privacy of our residents and staff
• Relate to residents in a courteous, empathetic, and cooperative manner.
• Must possess qualities of leadership, tact, and adaptability to change.
• Must be neat in appearance, pleasant personality, be congenial to fellow team members, residents, families and the public in general.
• Must be capable of using own judgement and initiative in daily duties.
• Must be a mature individual. Must possess the ability to multi-task in a fast-paced environment and perform a variety of tasks, often changing assignments on short notice.

Qualifications :

• Must be Drug free and submit to Urinary Analysis Drug screening upon hire.
• Must be eighteen (18) years old.
• A passion for helping seniors, especially those living with Dementia and Alzheimer’s Disease.
• Ability to communicate clearly and effectively.
• The employee shall be responsible for maintaining the integrity of Fields Senior Living.

Physical Demands and Requirements :

• Maintain ability to lift 50 pounds; to stand, get up or down, and walk throughout a majority of the workday; and to frequently push, pull, bend, twist and reach.
• Involves light to heavy physical activity performing non-strenuous and strenuous activities.
• Must have sufficient manual dexterity to work with the fingers and to reach / hand items.
• This position is for an on-call status.

Last updated : 2024-10-31