Customer Service w/ Cash Handling

Description

SUMMARY

The position of Customer Service Representative is responsible for processing all new account transactions; assisting 

customers in their selection of various accounts and financial services; cross-selling the Bank’s products and services; 

opening, maintaining and closing of all account types; performing branch clerical duties; promotes business for the Bank by 

maintaining good customer relations and referring customers to appropriate staff for new services

Assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations.

ESSENTIAL DUTIES

1. Assists consumer and business customers in their selection of various accounts, products and financial services available from the Bank; ensures cross-sell opportunities are presented by applying professional sales techniques.
2. Interviews customers to obtain information; establishes proper identification of new customers; determines need and extent of reference investigation.
3. Makes decisions regarding the opening of new accounts; assigns account numbers; completes forms requiring customer signature(s); checks credit history; accepts initial deposits; prepares all documents and items pertaining to checking accounts, savings accounts and certificates of deposit for processing.
4. Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.
5. May represent the Bank in various community, civic, and community reinvestment functions to further enhance the Bank’s image and develop additional business.
6. Provides effective customer service by answering customer questions; investigates and corrects errors; and resolves problems or other issues.
7. Issues official checks, traveler’s checks and savings bond applications.
8. Performs safe deposit duties by opening accounts and assisting customers.
9. Receives and processes stop payment and hold orders.
10. Presents funds received from customer to teller for initial deposits; determines funds availability and obtains receipt for customer.
11. Processes credit reports, wire transfers, credit card orders, address changes, check and deposit slip orders, and endorsement stamp orders.
12. Records, files, and updates information.
13. Processes debit card applications, card ordering and file maintenance.
14. Treats people with respect; keeps commitments; Inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
15. Follows policies and procedures; completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the bank through outside activities.

SECONDARY DUTIES

The position of Customer Service Representative performs duties specific to the position and other functions as assigned.

SUPERVISORY RESPONSIBILITY

The position of Customer Service Representative is not responsible for the supervision of any employee(s)

Requirements

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the 

satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or 

ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these 

guidelines.

•  High school diploma or general education degree (GED); and 18 months of related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of a financial institution operations, sales or customer service background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
•  Intermediate experience, knowledge and training in branch operation activities, terminology and products and services relating to retail and commercial account customers.
•  Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
•  Intermediate skills in computer terminal and personal computer operation; mainframe computer system; and word processing, spreadsheet and account opening software programs.
•  Intermediate typing skills to meet production needs of the position.
•  Basic knowledge of general office practices.
•  Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.
•  Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
•  Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations.
•  Effective organizational and time management skills.
•  Ability to work with general supervision while performing duties.
•  Current Georgia driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of \performing assigned duties and responsibilities