Senior UX Researcher

Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

We are looking for an experienced UX Researcher who is proficient across a wide range of User Experience Research methods and applies them to complex, and high-impact projects that may touch multiple product areas. In this role you will operate with a very high degree of autonomy and should be comfortable working solo or leading research studies with other researchers. You are a highly-skilled communicator and storyteller who is able to synthesize findings from a broad range of sources and turn them into insightful, compelling and persuasive stories.

What you'll do here: 

• Work collaboratively with cross-functional groups across the organization  to provide research that supports the goals of the product and needs of the Mailchimp small business customer; aligns their research activities to inform decision-making and action
• Represent the voice of the Mailchimp customer among cross-functional partners and stakeholders by highlighting the small business user, their needs, and behaviors 
• Advocate for and lead foundational and evaluative research that informs product and experience strategy
• Synthesize large behavioral and attitudinal data sets to create a complete picture of the Mailchimp customer, their behaviors, and needs, turning them into compelling recommendations and insights that clearly tie to larger strategic product and business goals
• Adeptly pull from a wide range of UX Research methods, applying mixed methods to complex problems  (including, but not limited to in-depth interviews, contextual interviews, surveys, card sorts, tree tests, statistical analysis, moderated and unmoderated usability studies, heuristic evaluations, concept testing, and competitive analysis)
• Socialize insights from their work broadly, exploring new and creative ways to effectively communicate learnings 
• Plan and facilitate workshops and UX training sessions with cross-functional partners (e.g. Design, Product Management, Engineering, and others)
• Provide input and support to Associates and UX Researchers, as appropriate

We'd love to hear from you if: 

• You have extensive experience leading research activities, employing a variety of UX research methodologies
• You have expertise in survey design, discussion guide writing, interview moderating, and data analysis (qualitative and quantitative)
• You have excellent presentation and storytelling skills and the ability to tailor the message to various audiences (product teams, product managers, fellow researchers, leadership, etc.)
• You have excellent written and interpersonal communication skills
• You are an excellent cross-team collaborator
• You have solid problem-solving skills
• You have the ability to translate research findings into actions and recommendations, while considering company and product goals
• You have experience in an Agile software environment preferred
• You have the ability to balance multiple concurrent research projects
• You have the ability to think at a systems level and connect the dots between individual work streams
• You're an experienced mentor in User Experience Research practice

At Mailchimp, we understand that experience comes in many forms. We don’t just accept differences, we celebrate them, support them, and hire peeps from a wide variety of backgrounds because it makes our company stronger. We’re dedicated to adding new perspectives to the team - so if your experience aligns with what we’re looking for (even if you don’t check every single box), please consider applying!

How you’ll work:  Our Core Leadership Behaviors are the observable and measurable leadership actions and skills that contribute to our effectiveness and success in our roles at Mailchimp. They determine how we do our jobs and how we meet our goals, enabling us to bring out the best in each other and execute on our strategic plans to deliver for our customers.

• Thriving in Complexity: You unravel and make sense of potentially sophisticated, incomplete, and contradictory information to effectively solve problems. 
• Nimble Learning: You tackle problems with experimentation, using successes and failures to inform future decisions
• Expecting the best: You hold yourself and others accountable to meet commitments
• Collaborating Courageously: You build partnerships across the company and work collaboratively with others to meet strategic goals
• Cultivating Candor: You act with integrity and earn the confidence and trust of others through honesty and authenticity
• Inclusive Leadership: You recognize the value diversity brings to our organization and leverages different perspectives to enhance organizational culture and drive performance
• Customer Obsessed: You listen hard to customers, understand their challenges, develop relationships with them, and deliver products that remove their obstacles
• Action Oriented: You initiate new opportunities and face tough challenges with a sense of energy, enthusiasm and service