WHO
ARE WE LOOKING FOR?
We are seeking a skilled Technical Program Manager to oversee the implementation of a customer journey analytics solution for our client in Financial Services. The successful candidate will have a proven track record in managing complex technical projects, excellent communication skills, and the ability to coordinate stakeholders to ensure the successful execution of the solution.
WHAT
YOU’LL DO:
As an embedded expert on the team, you will lead the implementation of the customer journey analytics solution, ensuring alignment with stakeholder needs and business objectives.
QUALIFICATIONS:
- Proven experience as a Technical Program
Manager, managing projects in a complex environment. Preferred background or
familiarity with customer journey analytics technologies.
- Demonstrated ability to manage multiple
priorities and deliverables in a fast-paced environment.
- Strong understanding of customer journey
analytics concepts and experience with solution implementations.
- Excellent communication, negotiation, and
stakeholder management skills.
- Ability to coordinate stakeholders and drive
teams forward towards project goals.
- Familiarity with DevOps practices and tools
(Git/Jira), including working experience with Azure DevOps (ADO).
- Excellent written and verbal communication
skills.\
- Strong problem-solving skills and attention to
detail.
RESPONSIBILITIES:
- Lead the implementation of the customer journey
analytics solution, ensuring alignment with stakeholder needs and business
objectives.
- Facilitate effective communication and
collaboration between cross-functional teams to drive progress and resolve any
issues or roadblocks.
- Coordinate and collaborate with multiple
technical teams, third-party vendors, and business stakeholders throughout the
project lifecycle.
- Develop and execute project plans, including
timelines, resource allocation, and deliverables to ensure project objectives
are met within scope, schedule, and budget.
- Provide regular project updates and status
reports to executive stakeholders, highlighting key milestones, risks, and
dependencies.
- Ensure adherence to best practices, standards,
and compliance requirements throughout the implementation process.
- Identify and mitigate risks proactively, and
escalate issues as needed to ensure timely resolution.
- Foster a culture of continuous improvement,
innovation, and collaboration within the project team.
WHAT WE OFFER:
Celebrated
by Inc. 5000 for our rapid growth and award-winning workplace, Main Digital
invites you to join our collaborative and forward-thinking team. As a Certified
Women-Owned Small Business (WOSB), we champion diversity in tech. Our diverse
teams combine management consulting expertise, innovative digital design, and
advanced product engineering. Driven by our six core values, we lead in
intelligent automation, platform technologies, and Agile methodologies to
create unparalleled digital experiences. Join us as we empower people to create
new possibilities through process and technology, reimagining the ways of work
and enhancing experiences with digital transformation.
Ready
to innovate? Explore a career offering competitive compensation, comprehensive
benefits, and extensive development opportunities. Apply today and shape the future with
us!