Residential Clinical Manager at the Clitheroe Residential Programs

General Statement:  The Salvation Army is a branch part of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people.

Corps/Department:         Salvation Army Clitheroe Center

Reports To:                      Executive Director/Anchorage Social Services Director

FLSA Status:                   Full Time/40 hours per week; Exempt                                               

Education and Work Experience:  

• Master’s Degree in field related to social services, three years’ experience in the field of substance abuse/mental health or related field, and three years’ supervisory experience required.
• State licensure as a Licensed Clinical Social Worker (LCSW) or a Licensed Professional Counselor (LPC) preferred, but not required. Without an LCSW or LPC, must be able to obtain Alaska State CDCII Certification within three years from date of hire, failure to do so may be grounds for termination.
• Experience in direct service delivery to include program management, addictions, peer support, trauma-informed care, and mental health treatment.

• Expert in the knowledge of Substance Related and Addictive Disorders and its treatment.
• Experience consistent with the requirements for Alaska State Certification Chemical Dependency Counselor I (CDCI), though a Chemical Dependency Counselor II (CDCII), certificate is preferred.
• Able to obtain Alaska State CDCI Certification within one year from date of hire.

Scope of Position/Essential Functions:  The Residential Clinical Manager oversees the clinical and treatment aspects of the Clitheroe Residential programs which currently include, Men’s Residential ASAM 3.5, Women’s Residential ASAM 3.5, and Men’s Residential ASAM 3.1.  He/she assures quality substance abuse and dual diagnosis treatment through program integrity and program design. The Residential Clinical Manager maintains and enhances treatment capabilities by training, coaching, and monitoring the Residential Counselor II’s, Residential Counselor I’s, the Residential Clinical Coordinator, the Assistant Clinical Manager, and the Administrative Assistant.

Knowledge, Skills and Abilities Required:

• Proficiency in using general office equipment, Microsoft Office Suite, AKAIMS databases, and report-generating
• Ability to maintain a collaborative and cooperative work environment and to work with a minimum of supervision.

• Detail oriented with a high level of accuracy required.

• Ability to complete multiple tasks, meet deadlines, observe confidentiality, remain self-motivated, and work with a minimum of supervision.

• Expert knowledge of Substance Related and Addictive Disorders and the treatment there of.

• Skilled in group, individual, and family counseling, didactic presentations, case management, treatment planning, discharge planning, crisis intervention, client assessment and evaluations, recordkeeping, quality assurance, and personnel management.
• Ability to conduct training for clinical staff.
• Knowledge of cross-cultural issues and skill in working with diverse population, CARF certification, and DBH requirements.
• Alaska driver’s license with acceptable criminal history and driving records.

Essential Functions: 

• Analyzes client and community needs; develops substance abuse and dual diagnosis residential programs; evaluates and approves treatment modalities; meets all regulatory requirements, laws, and best practices; develops standards of practices for clinical processes to increase efficiency and integrity of programs.
• Reviews client data reports and analyzes attainment of program goals and objectives; designs and leads treatment team meetings and staff meetings regularly; analyzes and updates curricula on an annual basis; uses evidence-based practices and client feedback to improve services and treatment outcomes.
• Exercises assertive management skills to ensure quality operation of the Residential program, effective personnel performance, efficient service delivery, and compliance with all applicable laws and regulations.
• Provides training to the clinical staff that meets or exceeds industry standards; analyzes clinical staffing resources and makes recommendations to the Executive Director; establishes expectations for documentation, caseloads, and output.
• Interviews, hires, promotes, trains, coaches, counsels, disciplines, and terminates counseling staff per TSA policy and in coordination with the Executive Director; plans, monitors, and appraises job performance of clinical staff; ensures that staff issues are resolved in a timely manner; informs Executive Director of issues with any clinical staff member.
• Serves as clinical liaison between residential and outpatient units; coordinates services and enhances intra-agency communication and cooperation.
• Coordinates audits for counseling staff; reviews all client discharges; chairs treatment team meetings; attends quality assurance meetings; conducts client interventions; oversees ASAM criteria implementation as part of assessment procedures; reviews and upgrades clinical programs in coordination with the Executive Director to enhance quality of client treatment; and conducts regular chart audits to ensure quality and compliance of records.
• Plans and implements training for clinical staff on a scheduled basis and participates in training of support staff as needed.
• Participates in Electronic Health Records documentation and oversees clinical staff in their use of EHR.
• Makes program presentations; participates in inter-agency committees and task forces as assigned by the Executive Director; participates in approved trainings.
• Serves as on-call manager for the facility on a rotational basis.
• Attends regular supervision meetings with the Executive Director.
• Participates as a member of the Clitheroe Management Team.
• Performs other related duties as assigned by the Executive Director.

Software-related Skills:  Microsoft Word, Outlook, and Excel required; Intergy EHR, working knowledge of database applications and ability to use new software programs with basic training.

Work Environment:  The work environment is located in a residential treatment setting. Noise level is usually at a low level. 

Language Skills:  Must be able to understand, follow and give both written and oral instructions.  The employee must be able to use speech and hearing for ordinary and telephone conversation.

Mathematical Skills:  Must be able to perform simple calculations (addition, subtraction, multiplication, and division) and apply concepts such as ratios and percentages in practical situations.

Performance Skills:  Must be creative, self-motivated, organized, and flexible.

Sacred Boundaries and Protect the Mission:  Must complete the online course for this area and pass the Background Check required by The Salvation Army for employment.

Physical Requirements:  Ability to sit, walk, stand, bend, squat, climb, kneel and twist on intermittent or continuous basis.  Ability to grasp, push, pull, and reach overhead.  Ability to operate a telephone.  Ability to lift up to 25 pounds.  Ability to access and produce information from a computer.  Ability to understand written information.  Qualified individuals must be able to perform the essential duties of the position with or without accommodation.  A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position.  The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Acknowledgement of Religious Purposes of The Salvation Army:  The employee acknowledges that he/she has been informed and understands The Salvation Army’s religious purpose and status as a church.  The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission.  The employee agrees and understands that his/her services are a necessary part of The Army’s religious purposes and his/her work related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.

This position description should not be interpreted as all inclusive.  It is intended to identify the major responsibilities and requirements of this position.  The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this position statement.