Resident Service Coordinator

OVERVIEW: 

The Salvation Army Housing Programs were developed in order to provide both Emergency Shelter and Transitional Housing for homeless families transitioning from homelessness to independence.  This position is responsible for providing case management services. The position also includes a role in Program Participant assessment, intake, and facilitation of program meetings. To handle case management related emergencies for the Housing Department as needed, the employee is required to live on site. POSITION REQUIRES the Residential Coordinator to live on site.

DUTIES AND RESPONSIBILITIES:

• Conduct phone screens and interviews with potential program participants for all housing programs
• Develop, implement case plans, and provides consistent individual case management in accordance with TSA and program standards
• Provides individual case management for the emergency shelter and transitional housing
• Maintain and update all program files, referrals, and case management notes
• Communicate with and encourages program participants to maintain compliance with program requirements, as well as advancement towards reaching their case plan goals
• Ensures program compliance and integrity for program participants
• Ensures program participant confidentiality in accordance with the law and with TSA policy
• Maintains and inputs required data into the Social Services and HMIS databases
• Maintains a working “wait list” for potential program participants for the emergency shelter and transitional housing programs
• Enforces program policies and disciplinary process, including disciplinary write ups for policy violations and terminations with approval of Director
• Performs unit inspections to ensure program compliance in the areas of safety and sanitation for the emergency shelter and for transitional housing as needed
• Facilitates Emergency shelter house meetings and assists program assistant with program workshops and transitional housing house meetings as needed
• Participates in and assists with Housing Committee meetings
• Organizes and assists with program events for program participants, including Family Nights and holiday parties as requested and/or needed
• Collaborates with community agencies and attends community social service agency meetings as needed
• Assists with the collection, recording, and reporting of program statistics on a monthly basis
• Reports to Housing Manager, Director, and Corps Officers with regular program updates
• Performs urine analysis tests on program participants as needed
• Contacts program participants who have transitioned out of the program for 9-12 months for follow up services and assists with Alumni programs and events
• Assists Housing Manager with scheduling and supervising volunteers and interns
• Performs program duties in the absence of the Program Assistant or Housing Manager as appropriate
• Is available on call for emergency situations related to program participant case management issues
• Is on-call for TSA Housing program emergencies one weekend each month
• Provides transportation to program participants in TSA vehicles as needed
• Other related duties as required

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent (required)
• CA Driver’s License (required)
• Bachelor’s Degree in Social Sciences or the equivalent of education and experience
• Experience with Social Services agencies and service providers within the community

SKILLS AND ABILITIES:

• Bilingual in Spanish (required)
• Able to demonstrate a strong “team player” attitude
• Able to confidently meet and relate to the public
• Able to work positively with all staff members
• Able to demonstrate strong written and verbal communication skills
• Ability to demonstrate consistency
• Ability to work with a diverse community
• Ability to be understanding, compassionate, yet firm
• Great organizational skills
• Willing to take initiative and be a self-starter
• Capable of maintaining a high level of integrity and confidentiality
• Knowledge of confidentiality laws pertaining to program participants
• Knowledge of computer software programs

 PHYSICAL REQUIREMENTS:

• Ability to lift up to 25 lbs. (usually file boxes)

 EQUIPMENT USED: 

• Modern Office Equipment and Relevant Software

ADA Statement

Qualified individuals must be able to perform the essential duties of the position with or without accommodation.  A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army:

Please note that The Salvation Army has a religious purpose and status as a church.  We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission.  Employees must agree and understand that their services are a necessary part of The Army’s religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.

At-Will:

Any employment relationship with this organization is of an “at-will” nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.