Automotive Service Advisor
Job Posting for Automotive Service Advisor at Main Street Auto
Benefits:
We are seeking a highly organized and customer-focused Service Advisor to join our automotive service team. As a Service Advisor, you will play a pivotal role in providing exceptional customer service. You will serve as the primary point of contact for customers, managing their vehicle maintenance and repair needs while delivering a positive experience.
Responsibilities:
1. Customer Interaction:
2. Service Coordination:
3. Cost Estimation and Approval:
4. Repair Order Management:
5. Customer Satisfaction:
Requirements:
Join our team as a Service Advisor and contribute to the success of our automotive service department by providing outstanding customer service and ensuring customer satisfaction.
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Vision insurance
We are seeking a highly organized and customer-focused Service Advisor to join our automotive service team. As a Service Advisor, you will play a pivotal role in providing exceptional customer service. You will serve as the primary point of contact for customers, managing their vehicle maintenance and repair needs while delivering a positive experience.
Responsibilities:
1. Customer Interaction:
- Greet customers and provide a warm, friendly, and professional atmosphere.
- Act as the main point of contact for customers, understanding their concerns and requirements.
- Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.
2. Service Coordination:
- Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.
- Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.
- Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.
3. Cost Estimation and Approval:
- Prepare accurate and detailed cost estimates for parts, labor, and additional services required.
- Explain cost estimates to customers, providing clear and understandable explanations.
- Obtain customer approval for repairs, ensuring transparency and consent throughout the process.
4. Repair Order Management:
- Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.
- Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.
- Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.
5. Customer Satisfaction:
- Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.
- Handle customer complaints professionally and escalate as necessary to resolve them effectively.
- Strive to exceed customer expectations, providing personalized and exceptional service.
Requirements:
- High school diploma or equivalent (additional automotive education or certification is a plus).
- Proven experience as a Service Advisor in the automotive industry or a related field.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
- Strong organizational and time management abilities to handle multiple tasks efficiently.
- Sound technical knowledge of automotive systems and repairs.
- Proficient computer skills and familiarity with automotive software and systems.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Customer-oriented mindset with a commitment to delivering exceptional service.
Join our team as a Service Advisor and contribute to the success of our automotive service department by providing outstanding customer service and ensuring customer satisfaction.
Salary.com Estimation for Automotive Service Advisor in Hildebran, NC
$42,358 to $52,997
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs that are on the Automotive Service Advisor career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Automotive Service Advisor.
Click the checkbox next to the jobs that you are interested in.
-
Administrative Support Skill
-
Income Estimation: $41,219 - $51,774
-
Income Estimation: $43,859 - $57,448
-
-
Cash and Receipts Management Skill
-
Income Estimation: $37,550 - $52,616
-
Income Estimation: $37,848 - $56,819
-
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Job openings at Main Street Auto
Main Street Auto
Fayetteville, NC
Full Time
Main Street Auto
Crossville, TN
Full Time
Main Street Auto
Valdosta, GA
Full Time
Main Street Auto
Mc Donough, GA
Full Time
Not the job you're looking for? Here are some other Automotive Service Advisor jobs in the Hildebran, NC area that may be a better fit.
We don't have any other Automotive Service Advisor jobs in the Hildebran, NC area right now.
Shelby Automotive, Shelby, NC
Automotive Service Advisor/Writer
Paramount Automotive, Hickory, NC