Team Member

Job Summary:
We are seeking a dedicated Team Member to join our dynamic team. The ideal candidate will assist in various tasks to ensure the smooth operation of our self-storage facility.

Duties:
- Engage directly with customers to provide information, resolve issues, and ensure a welcoming environment. Excellent communication skills and a friendly demeanor are essential
- Operate and manage reservations using self-storage specific software. Basic computer skills required, including knowledge of databases, email, and office software
- Maintain an organized front desk area, ensuring all paperwork and digital records are accurately filed and easy to retrieve.
- Handle unexpected challenges and customer inquiries with professionalism and patience. Ability to think quickly and provide solutions to customer needs.
- Ensure accuracy in all transactions, agreements, and customer interactions to maintain trust and efficiency in operations.
- Work closely with other team members to ensure a seamless operation and a high standard of customer service. Effective communication and cooperative skills are key.

Qualifications:

• Customer Service Experience: Prior experience in customer service roles, demonstrating ability to effectively interact with and support customers’ needs.
• Computer Literacy: Competence in using computer systems, including office software and specialized self-storage management software, to manage bookings, payments, and customer queries.
• Strong Organizational Skills: Ability to organize physical and digital files, manage inventory, and keep the workspace tidy, ensuring efficient daily operations.
• Flexibility and Reliability: Willingness to work various shifts, including Saturdays, and a proven track record of reliability in previous employment.

Join our team today and be part of a collaborative environment that values teamwork, growth, and customer satisfaction.

Job Type: Part-time

Pay: $16.00 - $17.00 per hour

Expected hours: 27.5 – 32 per week

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Berlin, MD 21811 (Required)

Ability to Relocate:

• Berlin, MD 21811: Relocate before starting work (Required)

Work Location: In person