Concierge, Full Time

MaineGeneral Health
Augusta, ME Full Time
POSTED ON 9/12/2022 CLOSED ON 10/31/2022

What are the responsibilities and job description for the Concierge, Full Time position at MaineGeneral Health?

Job Summary: Are friendly, compassionate and thrive in a position of service for others? Consider a career as a concierge. Our Concierge staff play a very important role within our organization and take great pride in delivering top-notch customer service to our patients and their families. As a Concierge, you will get to interact with patients frequently; greeting them and their families, providing direction and working closely with our volunteers. Job Description: Greets all guests and provides proper directions or instructions based on guests' needs. Complies with all privacy and confidentiality policies when communicating with callers and guests. Receives, screens, routes, and/or responds to all incoming telephone inquiries. Coordinates transport assistance for patients as requested or necessary. Provides mentoring, monitoring, and coaching of volunteer performance. Serves as a positive role model for volunteers to promote teamwork and cooperation. Scheduled Weekly Hours: 40 Scheduled Work Shift: 6a-6:30p (United States of America) Job Exempt: No Benefits: Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future. Physical Wellness: We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs. Employees have access to industry-leading leave for new parents. A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holiday, be with family, go on vacation, or simply take care of themselves. Emotional Wellness: When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household. Financial Wellness: An employee discount program is available to all employees for services provided by MaineGeneral Medical Center. Tuition Reimbursement is available to all employees to further develop skills and career. We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan. Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident. We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time. Career Mobility: Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community. Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .
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