Patient Service Rep - Waterville Express Care - Per Diem

Job Description Summary: MaineGeneral Health. We’re with you. Be with us. MaineGeneral Health is a comprehensive non-profit system with the mission of enhancing, every day, the health of our patients, our families, and our communities. If you are looking for the opportunity to support your friends, family, and your community through your work at MaineGeneral Health...Come be with us. Job Description: The Role: Patient Services Representative MaineGeneral Health Patient Service Reps are the pillar of our practices. Each PSR acts as a patient advocate, access specialist, and service coordinator. Ensuring the needs of our patients, family members, medical personnel, and administrative staff are met. You develop strong and sometimes lifelong relationships with individuals in your community; providing care and support in some of the most significant times of their lives. The Opportunity: What makes a great PSR? Would YOU make a great PSR? Do you have an innate sense of empathy? Experience in customer service? A talented PSR can come from a variety of previous experiences; from medical office, to teaching, to retail, direct patient care, and many other roles. MaineGeneral Health PSRs often have a variety of roles and responsibilities. Your day will never be boring! You will schedule appointments, collect insurance information, maintain patient records, and facilitate communication, often acting as a liaison between different healthcare providers such as the doctor and the lab. Acting in this capacity requires a wide range of skills, including computer proficiency, multitasking, and the ability to work independently. The Work: Greets patients, answers phones, and performs clerical duties as needed to support clinical departments Schedules appointment times using computerized scheduling programs Verifies insurance benefits and may obtain precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, and/or refers to financial counselors for follow-up Ensures that all necessary demographic, billing, and clinical information is obtained and entered into the registration system with timeliness and accuracy You Have: Strong analytical and problem-solving skills Proficient with Microsoft Office Suite Excellent interpersonal, written/verbal communication, and support skills Ability to be flexible and shift priorities quickly Strong attention to detail Scheduled Weekly Hours: 0 Work Shift: Job Exempt: No Benefits: Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future. Physical Wellness: We offer wellness programs and resources to provide employees access to resources for a healthy lifestyle. Emotional Wellness: When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household. Financial Wellness: An employee discount program is available to all employees for services provided by MaineGeneral Medical Center. We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan. Career Mobility: Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community. Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished. The Affirmative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . EEO is Law