Senior Desktop Support Specialist - Field Services
Job Posting for Senior Desktop Support Specialist - Field Services at MaineHealth
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Position Summary
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The Senior Desktop Support Specialist role is the third level of a three level career path. This is a technical position, accountable for the technical and supervisory aspects of end user installation and support of Client Systems (personal computer technology, associated peripherals, printers, scanners, signature pads, card readers, etc.). The role of the Senior Desktop Support Specialist includes day to day break/fix and coordination of end user computing, including prioritization, dispatch, and service recovery of technical problem calls, work orders, and Move/Add/Change requests. It also includes coordination and team lead duties. The Desktop Support Specialist role is responsible for ensuring a high degree of customer satisfaction, by positively interacting directly with the customer to ensure a high degree of customer satisfaction. This work is performed with a high degree of independence. It requires a high level of customer contact and interaction with other team members within Information Services
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Required Minimum Knowledge, Skills, and Abilities (KSAs)
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Education: Bachelor's degree and/or equivalent experience/training.
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License/Certifications: MCDST, ITIL, A , or equivalent certification preferred. Valid driver's license with acceptable MVR.
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Experience: See "Education"
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Thorough knowledge of desktop and business/technical support systems
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Competency with managing client devices in a Microsoft Windows domain
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Thorough knowledge of relevant ITIL standards
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Excellent interpersonal skills in order to work with both technical and nontechnical personnel at various levels in the organization
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Mentoring skills
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Additional Information
MaineHealth was ranked a Best-In-State Employer in 2021 and one of America’s Best Large Employers in 2022 by Forbes!
MaineHealth is a not-for-profit integrated health system whose vision is, “Working together so our communities are the healthiest in America.” MaineHealth consists of nine local health systems, a comprehensive behavioral health care network, diagnostic services, home health agencies, and 1,700 employed clinicians working together through the MaineHealth Medical Group. With approximately 22,000 care team members, MaineHealth provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire. Learn more about our system at mainehealth.org
At MaineHealth, we offer benefits that support an individual's needs for today and flexibility to plan for tomorrow. Our packages include health and dental insurances, paid parental leave, retirement program, generous paid time off, and much more! Our comprehensive array of benefits are competitive, affordable, and include choices that meet specific, but ever changing, needs.
With a career at any of the MaineHealth locations, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the neighborhoods that surround it. We are deeply invested in the well-being of our communities and care team members. We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement. Join us, and your abilities will be challenged and enhanced as you take your career to a new level.
MaineHealth was ranked a Best-In-State Employer in 2021 and one of America’s Best Large Employers in 2022 by Forbes!
MaineHealth is a not-for-profit integrated health system whose vision is, “Working together so our communities are the healthiest in America.” MaineHealth consists of nine local health systems, a comprehensive behavioral health care network, diagnostic services, home health agencies, and 1,700 employed clinicians working together through the MaineHealth Medical Group. With approximately 22,000 care team members, MaineHealth provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire. Learn more about our system at mainehealth.org
At MaineHealth, we offer benefits that support an individual's needs for today and flexibility to plan for tomorrow. Our packages include health and dental insurances, paid parental leave, retirement program, generous paid time off, and much more! Our comprehensive array of benefits are competitive, affordable, and include choices that meet specific, but ever changing, needs.
With a career at any of the MaineHealth locations, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the neighborhoods that surround it. We are deeply invested in the well-being of our communities and care team members. We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement. Join us, and your abilities will be challenged and enhanced as you take your career to a new level.
Senior Desktop Support Specialist - Field Services Interested in working for MaineHealth
MaineHealth -
Portland, ME
Associate Desktop Support Specialist - Field Services
MaineHealth -
Portland, ME
Associate Desktop Support - Field Services
MaineHealth -
Portland, ME
Salary.com Estimation for Senior Desktop Support Specialist - Field Services in Portland, ME
$74,260 to $97,643
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