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Education: Bachelor's degree in related field and/or equivalent work experience in behavior change service, counseling, health education or related field required.
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License/Certifications: Advanced knowledge and skills in tobacco treatment training as identified by holding or being eligible to apply for certification as a being (or applying to be) a Certified Tobacco Treatment Specialist (TTS-C).
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Experience: See "Education." Three-year minimum counseling experience, or related experience such as coaching, mentoring, or training, preferably in a clinical setting. Chemical dependency coursework or work experience preferred. Previous experience providing interventions in health behavior change program strongly preferred.
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Analytical abilities necessary to obtain medical histories, prepare treatment plans, and treat assigned patients with minimal guidance and direction.
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Interpersonal skills necessary to interact with a variety of personnel (e.g. patients, employees, physicians, and other health care professionals.)
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Demonstrated high-level communication and active listening skills: ability to effectively problem-solve and work with a wide variety of people.
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Computer competency - work processing, database management, etc.
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9. Participant/Customer focus: Excellent customer service and telephone skills.
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Ability to work in a productive environment that requires all work to be completed on the telephone.
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Proficient computer skills, including basic MS office skills: comfortable navigating database screens.
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Self-direction and initiative to achieve team and individual goals; skilled as an individual contributor and team member, desire to contribute to the overall success of the team and the clients served.
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Demonstrated ability to learn and to adhere to a wide range of strategies and protocols.
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Demonstrated ability to attend to detail and follow through on tasks.
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Demonstrated ability to remember and accurately retrieve information in order to assist customers.
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Demonstrated dependability, flexibility and professional demeanor.
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Previous success in customer focused role demanding high-level communication and active listening skills.
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Previous use of Motivational Interviewing and other brief intervention models strongly preferred.