Food & Beverage Manager - Hotel Forty Five

Your next great role is awaiting. Hotel Forty Five is looking for an Food & Beverage Manager who shares a passion for excellence and who injects enthusiasm into everything they do. The Food & Beverage Manager assists in overseeing the various food and beverage outlets in the hotel. These include Loom, Hightales Roof Top Bar, Reckon Coffee & Wine Bar, and two event venues. Be part of a united team where you can grow a successful career with Mainsail Lodging & Development. Enjoy travel discounts and competitive benefits.

Job Summary:

The Food and Beverage (F&B) Manager is responsible for the direct supervision of the operations for all hotel outlets from arrival experience to the completion of the guest experience ensuring positive guest retention. Ensures quality service standards are met and the guest experience is exceptional.

Essential Functions

• Manage day to day operations, ensuring quality service standards are met and the guest experience is exceptional.
• Use proper tools for running shifts, e.g. schedules, floor plans, reservations, etc.
• Food & Beverage Manager will assist with any functions within the restaurant or banquet area.
• Responsible for daily function of the restaurant operation to include the bars.
• Open and close shifts in accordance with the managers’ checklist.
• Conduct daily huddles to inform team of the hotel happenings.
• Solve issues such as call outs or any other daily issue that should arise with team members.
• Remain on the floor during meal periods to meet with guests to solicit feedback on the service, quality of food, and the overall impression of the experience.
• Ensure that scheduled functions are complete and are set up accurately.
• Respond to all guest requests, problems, complaints, and/or accidents at all F&B outlets in an attentive, courteous, and efficient manner including follow up to ensure guest satisfaction
• Find solutions to guest issues such as last-minute changes in reservations, cancellations, etc.
• Ensure guest privacy and security by correctly following hotel procedures
• Attempt to limit problems and liability related to customers' drinking by following TIPS practices.
• Monitor beverage staff to ensure proper portion control and maintain low beverage cost.
• Follow SafeStaff sanitary compliance throughout all areas
• Monitor hours and watch the flow of business, make cuts appropriately as to not negatively affect the level of service.
• Communicate any issues with managers and the next shift.
• Create a positive atmosphere for guest relations and teamwork.
• Assist in maintaining a motivated, interactive, positive team.
• Maintain professionalism with team members, managers, and guests.
• Ensure team members are treated fairly and equitably; prioritize team member retention.
• Train, motivate, coach, counsel, and discipline all F&B team members according to hotel standards with Human Resources assistants.
• Strive for improving service skills with all team members within the department.
• Ensure compliance with all F&B policies and procedures by training, supervision, hands on approach, and follow- up.
• Monitor and track team member performance.
• Maintain a professional working relationship and promote open lines of communication with all management and team members.
• Communicate and maintain positive inter-departmental relations.
• Assist with the F&B team member schedules according to the business forecast, payroll budget guidelines, and productivity requirements; submit completed schedules to the General Manager and Food & Beverage Manager when required.
• Review staffing levels to ensure exceptional guest service, meeting of operational needs, and financial objectives are being met.
• Review all F&B team members’ hours worked for payroll compilation and submit to accounting on a timely basis.
• Control costs by conducting daily / monthly par checks and inventory to review portion control and reduce waste.
• Uphold required pars of all restaurant and bar supplies to ensure there is no interruption of service by conducting monthly inventories on a timely basis.
• Comply at all times with Hotel's standards and regulations to encourage safe and efficient hotel operations.
• Maintain compliance with Hotel core values.
• Maintain regular attendance in compliance with Hotel's policy; following a schedule which will vary according to the needs of the hotel.
• Work varying shifts.

Hotel Performance

• Ensure successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and investors.

Education & Experience

• Previous experience in a food and beverage management role
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to effectively present information to individuals or groups
• Proficient with Microsoft Office programs a must, Marriott systems a plus

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to communicate clearly
• Ability to lift, bend, and carry 20 lbs.
• Ability to climb stairs
• Corrected vision to normal range
• Ability to drive/transport self and others
• Ability to travel on occasion for meetings
• Ability to work long hours as needed

We are an equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is our policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law.