Cybersecurity Manager

Are you an experienced IT professional passionate about security and automation? Do you enjoy keeping systems running smoothly, looking for efficiencies, and making a positive impact on those around you? Are you excited to work with a growing team? 

Mainstay is looking for a Cybersecurity Manager, internally known as the Security Operations Center (SOC) Manager. The SOC Manager is responsible for three defined functions within Mainstay. These functions include:

• Security Operations – these are both proactive monitoring and reactive tasks and apply to our clients as well as Mainstay. This function is a critical component of our ongoing security strategy and risk management function.
• Network Operations tasks – these tasks are both proactive and reactive and revolve primarily around client systems and networks. This function handles patching, as well as addressing client alerts, and provides ongoing support for client networks.
• Internal IT function – The internal IT function at Mainstay is distributed to a variety of teams, there is an RS Technician and a Systems Administrator assigned to Mainstay as well as the SOC. The SOC function is focused on onboardings for clients and new hires, and critical systems management, such as the full suite of CW products, as well as Office365.

This role is uniquely positioned to impact all teams within Mainstay and our client base. The SOC Manager is responsible for working with the team to build and define quality processes, build measurement around the value and impact of the team, and align the SOC organization with the broader Mainstay team.

This role also requires some hands on, technical support of the team, and while it will not require direct ownership of technical tasks, this role will be working through tickets and supporting the team at that level. 

• Thoughtfully and intentionally leading the SOC team, including workload, volume, and prioritization management
• Working with SOC team members to document existing process, improve challenging processes, and build new processes, as new tasks and functions are rolled out. Doing this in a way that accounts for process impacts to other teams will be critical.
• Identifying processes and can be automated and improved for efficiency.
• Reviewing Security Processes, Practices and Tools to ensure alignment with Mainstay’s Security goals and objectives both internally and for clients.
• Supporting Security initiatives across Mainstay, build an ever-stronger security posture for both Mainstay and our clients.
• Navigating the gap between Security and Efficiency to find solutions to close security gaps, while also allowing team members to function as efficiently as possible.
• Supporting Incident Response activities and processes
• Building and developing inter-team collaboration and communication paths to increase visibility and understanding between the SOC and other Mainstay teams.
• Representing all areas of the SOC function in Leadership meetings, advocating for the team, setting expectations for output, and representing the team interest in larger business discussions and decisions.

• Ability to assess multi-faceted challenges and define solutions that best address each interested parties’ requirements.
• Highly collaborative, open to discussion and considering other perspectives.
• Strong communication skills with the ability to communicate at different levels of the organization in both written and verbal form.
• Strong knowledge of internal Mainstay systems and processes
• Strong interpersonal skills and a passion for helping others- the ability to listen well, read people, build relationships, resolve conflict, collaborate on solutions, and train teammates
• Ability to come up beside and assist individuals with professional and individual growth
• Ability to reassess situations mid task, adapt, pivot, and shift quickly, a nimbleness and flexibility in your approach to work
• Ability to navigate the pressures of your job with professionalism and maturity while taking ownership over your own work
• Solid problem-solving skills- be able to take a challenge, break it down and solve it by existing or new process
• Excellent technical aptitude with desire for continuous process improvement
• Committed professionalism; showing up on time, working hard, and committed to the success of the team
   

Qualifications and skills

• Working knowledge of the following:
  • Basic scripting, including PowerShell, Batch Scripting and Command Line
  • SQL databases and functions
  • Cloud Technologies: Microsoft Azure Infrastructure-as-a-Service, Azure Sentinel, Office 365/Exchange Online, Microsoft Defender for Endpoint, DUO,
  • Computer Networking: OSI model, TCP/IP communication
  • Modern operating systems and underlying services such as: Windows Server (Active Directory, DNS, DHCP), Linux
  • Virtual Machines
• Strong knowledge of ConnectWise Manager and ConnectWise Automate, or other RMM/PSA tools.
• Security certification is a plus

• Familiarity with security technologies including Security Event Information Systems (SIEM) and Endpoint Detection and Response (EDR).

Mainstay Technologies- IT you trust from a team you enjoy. Mainstay Technologies provides a full IT and Information Security department to small and medium size businesses in the northern New England area. As a company in the Best Companies to Work For Hall of Fame, we believe in using the power of technology and of business to help people flourish. This translates to a culture of caring, high-ownership teammates who work hard, enjoy each other immensely, and turn off the work at the end of the workday, to focus on what matters more than work.

It is our commitment to people that makes us who we are. We love what we do, and we love who we do it with. We are driven by our mission: to give more than we get. People are always the ends, never the means. In addition to being a Best Company to Work For, we have also been recognized for Coolest Companies for Young Professionals, “Best of Business” for Managed IT Services, and the Torch Award for Marketplace Ethics.  We have made the Inc. 500 | 5000 List for fastest growing small businesses 5 times. 

Benefits

This is a full time, salaried position with a full benefits package, including:

• A flexible and fun work environment with events, lunch learns, ping pong, snacks, games, and books
• 3 weeks of PTO (4 weeks after 2 years) per year
• A 2-week sabbatical at 5 years and a 5-week sabbatical at 10 years
• Health, Dental, and Vision Insurance
• Disability Insurance
• Group and Supplemental Life Insurance
• Paid Family Leave
• 401(k) with 3% match
• Training program (including paid certifications, tuition reimbursement, and bonuses on achieving certs)
• Paid Volunteer Time Off

Location

We believe in Work-from-Anywhere AND in the value of in-person relationships. We provide nearly unlimited flexibility to work remotely, but we do hold team meetings and all-staffs in person.  We also maintain a beautiful office in Manchester, NH and a satellite office in Laconia, and we encourage each team member to choose their own balance of home and in-office work, that maximizes wellbeing.  We do encourage all teammates to come in weekly, but it is not required.  Applicants must live within driving distance to support clients, onboarding, and ongoing team integration. 

Application

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