NOC Technician

About Mainstay

We believe in using the power of technology and of business to help people flourish.  We serve SMB clients in northern New England by delivering a full IT and Information Security department – offering people an unparalleled technology experience. 

It is our commitment to people that makes us who we are. We love what we do, and we love who we do it with. We are driven by our mission: to give more than we get. We believe that business done right lifts all stakeholders and is a powerful force for good.  People are always the ends, never the means.

The IT industry is exciting and rapidly evolving, and our market is growing. Today, our clients typically range from 15-300 employees and are headquartered in an hour’s radius from our offices (Manchester and Belmont, NH).  They include professional services firms, nonprofits, manufacturers, and the like.

With consistent 20% annual growth rates and as an ~80-person company, we have grown steadily since inception 17 years ago. No outside owners, investors, or debt (and plans to keep it that way) means we control our future and can build in full alignment with our values. Our goal is to scale in ways that improve quality for our team and clients – pioneering approaches that let us achieve scale while furthering our mission, culture, and quality to clients.

In New Hampshire, we’ve been recognized as a Best Companies to Work For 4 years in a row. Other awards include Coolest Companies for Young Professionals, “Best of Business” for Managed IT Services, and the Torch Award for Marketplace Ethics.  We have made the Inc. 500 | 5000 List for fastest growing small businesses 5 times. 

About the Position 

Do you love technology and are eager to move into a role where you gain a breadth of experience? Are you committed to doing the job right, to owning the space around you, and to serving fellow team members with excellence?  Do you enjoy solving interesting problems, but also have the discipline to work through challenging work? Do you learn new concepts easily? 

Mainstay Technologies is looking for the entry-level professional who loves technology and people. You’re passionate about helping others, skilled at troubleshooting with ease, thrive when flexing between varied tasks, and committed to growth.

Our Security Operations Center (SOC) Team is an integral part of the core services we deliver. The NOC Technician works on our SOC team to resolve multiple alerts on clients’ systems and be an integral part of the core services we deliver.  The role helps maintain critical security layers, resolve issues before they impact clients, and provide a critical second set of eyes on important processes.  It serves the broader team through saving time and improving quality of service.

What you will be doing:

• Responding to alert tickets related to failed back-ups, hard-drive issues, server errors, antivirus, and the overall health of client systems.
• Resolving or routing alert tickets to the correct department for resolution
• Prioritizing alert tickets, determining which to tackle first when there are multiples alerts within each priority
• Managing the automated patching system and Windows feature updates for all of Mainstay and Mainstay’s clients
• Researching new patches, looking at reports from Microsoft, vendors, team members, and the security team to ensure patches are secure and work with client technology
• Reviewing pending patches and approve or deny patches
• Coordinating, scheduling, and scripting Windows Features updates to all client and Mainstay systems
• Performing Quarterly Backups Audits for all of Mainstay’s Managed IT clients on systems like DATTO, Veeam, Windows Server, and Windows Azure
• Verifying back-ups are functioning properly and running on schedule
• Researching and staying abreast of known backup issues and standards
• Supporting projects lead by the SOC Team such as feature updates, process improvement, reviewing business tools, monitors and alerting, and research and investigation on patterns.

What you should be like:

• High attention to detail
• Solid problem-solving skills and the ability to recognize patterns
• Strong communication skills with both clients and team members
• Excellent technical aptitude with an understanding of basic computer language
• Team driven and motivated by providing outstanding service to improve the lives of those around you
• Self-motivated with the ability to stay on track and focus on priorities
• Knowledge driven with the ability to flourish in a fast-paced environment

Qualifications and skills expected:

• One to two years in an entry level help desk or IT support role
• MCP Certification preferred but not required
• A (Plus) Certification preferred but not required
• Education focused on technology and networking preferred

Location

We believe in Work-from-Anywhere AND in the value of in-person relationships. We provide nearly unlimited flexibility to work remotely, but we do hold team meetings and all-staffs in person (when there are not health concerns).  We also maintain a beautiful office in Manchester, NH, and we encourage each team member to choose their own balance of home and in-office work, that maximizes wellbeing.  We do encourage all teammates to come in weekly, but it is not required.  Applicants must live within driving distance to support onboarding and ongoing team integration. 

Benefits and Comp

This is a full time, salaried position with a full benefits package, including 75% of medical costs covered for the entire family. Benefits also include: 401(k) with 3% match, training program (including paid certifications, tuition reimbursement, and bonuses on achieving certs), laptop, smartphone, charitable program, 3 weeks of starting PTO (4 weeks after 2 years), and long-term sabbatical benefits.

Application

We utilize an Applicant Tracking System for our applications. Please whitelist the following domains to ensure you receive our communications:  jazz.co, jazzhr.com, and applytojob.com