Desktop Technician Intern

Job Summary:

We are searching for a solution-focused desktop technician intern for the summer of 2024 to provide our employees with hands-on, systematic support. The desktop support technician should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our IT infrastructure.

Responsibilities:

• Advising staff on appropriate procedures for directing their IT-related queries and recommendations.
• Receiving and documenting requests for support.
• Deciding on the most suitable ways of providing aid.
• Delivering IT and related assistance upon request, or as you deem suitable.
• Configuring new desktops, routers, modems, and similar devices.
• Performing routine inspections and upkeep of existing installations.
• Updating computer operating systems and other important software, as needed.
• Substantiating requests for hardware and software purchases and upgrades, if appropriate.
• Providing suggestions on appropriate training for staff.

Qualifications:

• Experience as a desktop support technician or equivalent.
• Capabilities needed to deliver in-person and remote IT aid.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Excellent vertical and lateral thinking.
• Superb time management skills.
• Clear written and verbal communication.

Mainstream Engineering Corporation is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Mainstream Engineering Corporation is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Mike Boyle in Human Resources at 321-631-3550 or mboyle@mainstream-engr.com

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