Associate Desktop Systems Administrator

Position: Associate Desktop Systems Administrator- Monroe, Michigan 48162

Hours- M-F- 40 hours ( minimum OT) – must work onsite until training is complete and then work 4 on and 1 HYBRID

Rate: $ 20- 28 W2 but keep low as possible

KEY Responsibilities’

• Primarily responsible to setup computers for new and existing users, following a process flow, and accurately documenting work performed.

• Responsible for troubleshooting hardware and software related issues. Ability to interpret the symptom or issue being reported and diagnose the root cause. May be required to engage technical resources from hardware and software vendors to diagnose complex issues. Must provide end-user with resolution and / or workaround in a timely manner.

• As assigned fulfill service requests for new or replacement hardware. Must follow standard process and procedures to image, configure and install software. Ensures equipment is added to the domain and anti-virus and patches are at current levels. Manages deployment of equipment to end-user, performing data transfer when necessary and acquaints user to operation of new equipment and software.

• Responsible for reviewing accuracy of incidents received via the Service Desk and Self-Service assigned to the desktop group. Ensure all subsequent actions taken to investigate, diagnose or resolve the incident are recorded in the work notes. This information is essential for further investigation if escalation is required. May assist in reducing MTTR on future incidents of the same nature. Must keep end-user updated with status through ServiceNow.

• Perform tasks as assigned for Business Projects requiring desktop support for hardware and / or software deployments. May be requested to participate in developing documentation for new software installation procedures. Provides assistance to remote LAN Administrators, when necessary. SCOPE & IMPACT: Provides desktop support to employees at the Monroe HQ, Company Owned Retail Stores, Regional Distribution Centers, and occasionally the Manufacturing locations.

MINIMUM REQUIREMENTS:

• 2 years of relevant work experience or equivalent.

• Good communication skills.

• Ability to establish and maintain a high level of customer trust and confidence.

Familiar with various operating systems protocols and tools.

• Ability to work independently or with limited direction.

• Ability to provide support during non-core business hours including weekends and holiday