What are the responsibilities and job description for the Customer Operations Agent position at Majority?
Customer Operations Agent
Department: 2nd line operations
Location: Houston, TX (in-office)
MAJORITY is a groundbreaking all-in-one digital financial service app that includes an FDIC-insured account, Visa® Prepaid card, money remittance, and international calling. We are built for migrants, by migrants.
Global migration is a 21st-century reality. Whether people are following their dreams, love or new experiences, more and more of us are leaning towards new environments. Our purpose at MAJORITY is to empower the amazing, the brave, and the talented and help them achieve all of their ambitions.
We believe that everyone deserves the same opportunity to succeed. Our mission is to provide migrants the tools to thrive in their new country.
We are a diverse group of people from over 40 different countries that come together every day—and we’re looking for others driven by the same desire to create meaningful products that bridge cultural and geographic distances
We are looking for a Bi-lingual speaking Customer Operations Agent
- Are you passionate about changing the world?
- Are you looking for that rare combination: the spirit and excitement of a start-up with an already existing and continuously growing business in the back?
- Do you love to help others and solve challenges?
The Role:
As a member of our Customer Service team you will help our English and Spanish speaking 1st line customers service representatives resolve escalated tickets that involve a higher level of expertise and approach. You will need to be able to evaluate and make key decisions affecting the user's experience and accounts.
Requirements:
- Fluent in Spanish & English
- Previous experience from customer service
- Ability to train new and existing customer service representatives
- Fantastic communication skills and extremely service minded
- Ability to analyze and evaluate customer trends to adjust service approach and trainings.
We are looking for:
- A hardworking individual who thrives in a rapidly changing environment with tight deadlines
- Someone who is into the details and passionate about quality
- A fast learning and dedicated person who is ready to grow with Majority
- A problem solver who loves new challenges
- A person who believes in equality, inclusion, and transparency
We are MAJORITY. We are international, ambitious, kind, and inclusive. We believe in equal opportunity and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
