Community Director

Do you enjoy multilevel collaborations? Inspiring and growing a team? Being a part of a culture where your skills are valued and your potential is cultivated? If this is YOU, consider joining Makor's Valued Leaders.

Makor Management LLC is a premier property management company managing apartment communities along the eastern seaboard. With over 10 locations in New England, we specialize in providing luxury amenities, and amazing service to our residents. Our company is looking to bring a seasoned Community Director to our Dorchester, MA asset, a mix of market and tax credit units in the historical Baker Chocolate Factory building.

If you are detail oriented, have an entrepreneurial spirit and thrive leading, encouraging and growing a team, this position, and company is for you.

We Offer Amazing Benefits:

• Low deductible health insurance plan options
• Paired Health Reimbursement Arrangements
• Dental 100% company paid (employee coverage)
• Vision
• Flexible Spending Account
• Dependent Care Account
• Group Life Insurance 100% company paid
• Group Short Term Disability 100% company paid
• Group Long Term Disability 100% company paid
• Paid Time Off
• Holiday Pay
• Discount on rent at Makor properties

Qualifications

• Three (5) years of on-site property management experience and. Prefer four (4) year degree. Degree in business, hospitality or property management is beneficial.
• Prefer employment history that demonstrates the application of property management, sales, marketing, and customer service background sufficient to manage the day-to-day operation of an apartment community
• Management/supervisory experience sufficient to hire, lead, direct, evaluate, coach, and manage all team members in multi-departmental capacities.
• Good organizational & sales skills directed to team growth and strong customer service.
• Prefer experience in MS Word, MS Excel, YARDI
• Federal, State and Local Fair Housing laws
• Understanding of Landlord/Tenant laws and application, familiarity with GAA Lease and Addendums, Fair Housing/ADA regulations and application, OSHA & EPA requirements for property management industry.

License(s) or Certification(s) Required:

• Valid driver’s license and current automobile insurance
• Certified Apartment Manager (CAM) or ARM (Irem) certification preferred
• LIHTC preferred

I Leasing/Marketing Responsibilities

· Perform all tasks related to renting apartment homes including generating traffic, responding to telephone and internet inquiries, greeting prospective residents, touring prospective residents throughout the community, qualifying prospects and closing the sale by obtaining a rental application and a deposit.

· Visually inspect entire property (office, models, compactor, vacants, and amenity areas) daily for cleanliness.

· Supervise the leasing of apartment homes. Motivates staff by helping them to establish goals, by rewarding good performance, and by serving as a role model salesperson.

· Oversees the lease enforcement process by making periodic apartment inspections, following proper notice requirements, evicting residents, and imposing and collecting late fees and other charges as applicable and stated within the terms of the lease.

· Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements both short and long range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.

· Conducts market surveys monthly and provides trend report information. Shops competition quarterly and is aware of neighborhood market conditions.

II Customer Service Responsibilities

· Communicate clearly to residents, both verbally and in writing, using proper grammar and spelling.

· Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.

· Receives resident complaints in a calm and open manner.

· Directs and maintains daily property activities in such a manner as to win and maintain the respect and goodwill of all residents. Identifies and implements creative programs to offer services to residents.

· Coordinate, set up, attend and clean up after resident functions

III Leadership Responsibilities

· Assists in managing the client/owner relationship by meeting with owners, conducting property tours, providing updates and information about the property performance, and responding to owner requests as needed.

· Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.

· Motivates the on site team and gives consistent verbal and written feedback.

· Schedules the work of the onsite team.

· Conducts staff meetings weekly.

IV General Office/Administrative Responsibilities

· Visually review procedures manuals for answers to your own questions.

· Operate office alarm system in conjunction with opening and closing the office.

· Deliver thorough move-in presentation to new residents.

· Approves and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.

· Complete all company training in time frame specified.

V Financial Responsibilities

· Provides input into the development of budgets for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns. The Community Director is responsible for staying within the established budget guidelines throughout the year.

· Calculate daily rent, prorata charges, late fees, and percentages (multiplication, division, addition and subtraction skills necessary).

· Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.

VI Company Responsibilities

· Comply with Company policies

· Embrace and execute the vision, mission, and beliefs of the company.

· Support the safety program.

· Be punctual and present at work when scheduled.

· Flexible schedule is required including availability to work weekends, evenings, and holidays if required.

Job Type: Full-time

Pay: From $68,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Property management: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person