Infrastructure Services Technical Project Manager

Position ID : OSOHE-1904 Position Title : Infrastructure Services Technical Project Manager Hybrid Location: Woodlawn,MD

Selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD. Selected candidate must be willing to work on-site at least 2 days a week.

Note: Need only Local to MD

Key Required Skills:
Experience in the processes and module development principles that enables effective
communications with stakeholders to develop enterprise business solutions for our customer that
leverages industry processes and best practices.
Position Description:
Serve as the ServiceNow Technical Project Manager for multiple infrastructure projects.
Provide Project management leadership - effectively drive the project schedule, deliverables
and manage project risks.
Facilitate effective communications within a complex matrix organization (internal/external
teams).
Facilitate requirements gathering that can effectively be translated into customer acceptance
documentation.
Work closely with SMEs and Engineers in designing and developing solutions that meet the
customer requirements.
Participate in discovery sessions and process definitions with the project team and developers.
Skills Requirements: FOUNDATION FOR SUCCESS (Basic Qualifications)
Bachelor's Degree in Computer Science, Mathematics, Engineering or a related field.
Masters or Doctorate degree may substitute for required experience.
10 years of experience as an IT infrastructure technical project management.
7 years of experience with ServiceNow platform and effective in setting a clear vision based on
ServiceNow capabilities and industry best practices.
Knowledge and experience with CCaaS solutions implementation.
Must be able to obtain and maintain a Public Trust. Contract requirement.
FACTORS TO HELP YOU SHINE (Required Skills)
These skills will help you succeed in this position:
IT Technical Project Management Leadership (PMP required).
Effective leadership communications and team player (externally /externally).
Knowledge of Asset Management, IT Service Management, Governance/Risk/Compliance
ServiceNow Modules.
Experience with CCaaS Applications (i.e., AWS Connect or Genesys).
Experience designing and developing ServiceNow process flows/workflows.
Effective executive/stakeholder level briefings.
Familiarity with modern front-end build pipelines and tools.
Excellent communication and written skills

HOW TO STAND OUT FROM THE CROWD (Desired Skills)
Showcase your knowledge of modern development through the following experience or skills:
Ability to focus and drive team to meet Project Plan milestone dates.
Provide guidance and assistance to project resources to meet defined deliverables.
Education:
Bachelor's degree and 7 years of experience, Masters and 5 years of experience or 11 years of
experience in lieu of a degree
Must be able to obtain and maintain a Public