Technical Support Tier 3 - Systems Administrator

Management Information Systems, Company is a client-focused I.T. Managed Services provider that has been in operation since 1998. Our well-established and growing Technology and Consulting company has serviced the Greater Indianapolis area and nationwide locations, supporting our customers in their technology needs.

We are hiring for a Help Desk Tier 3 position that will support these locations, users, applications, and hardware for our customers. This position will provide room for growth within the company and provide an exciting and ever-changing environment for the tech-centric person we are looking for!

Main Responsibilities:

• Server and Infrastructure installations and migrations
• Plan, design and deploy new systems and technologies
• Troubleshoot and resolve hardware and software issues – desktop, server, and network level
• Respond to requests for technical assistance in person, via phone, e-mail or ticketing system
• Escalate situations requiring urgent attention appropriately
• Stay current with system information, changes, and updates – server/application/desktop
• Ability for on-call coverage for IT Support
• Malware/ransomware response and monitoring

Requirements:

• Strong verbal and written communication skills
• Current Microsoft server or server-based application certification required
• Excellent Customer Service skills
• 5-7 years systems support - Windows 10 and Windows Server 2008-2022
• Experience with Microsoft Azure - Conditional Access Policies, Intune & Deployment
• Virtualization experience preferred
• Physical hardware experience with desktops, servers, laptops, and printers.
• Experience with Active Directory and Group Policy
• Knowledge of firewall, routing, switching, and wireless technologies
• Cisco, VMware, or other related certifications preferred

TeamMIS offers unique opportunities to develop your technology potential. For more information on TeamMIS please visit our company website: www.teammis.com. This job description is intended as a summary of the primary responsibilities and qualifications for this position.

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Compensation package:

• Bonus opportunities
• Overtime pay

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call

License/Certification:

• Cisco, Vmware or Microsoft certification? (Preferred)

Ability to Relocate:

• Indianapolis, IN 46278: Relocate before starting work (Required)

Work Location: In person