Job Posting for Application Support Representative I at Management Science Associates Inc.
Overview: Management Science Associates, Inc., (MSA) is a diversified information management company that for over half a century has given market leaders the competitive edge in data management, analytics and technology. We are seeking an Application Support Representative I to join the MSA IT/OPS division which has been offering data and insight solutions to the Consumer Package Goods industry since the early 1980s.
Responsibilities:
Track and enter in Trade Program contacts to applications
Respond to client inquiries via telephone or email and resolves client's questions or problems regarding enrollments and payments.
Provide timely responses to client inquiries
Document calls, solutions, remaining problems and adds to customer service database
Create reports containing tracking and/or enrollment information
Work with other MSA teams to support retailer enrollment and payment programs.
Required Skills
Requires four-year degree or equivalent experience.
Experience working with PC-based systems (experience with MS Excel and Word is required)
Very strong written and oral communication skills
Strong interpersonal relationship skills (must be able to work effectively with clients, internal production and programming groups, and suppliers)
Analytic skills
Previous call center experience preferred
Required Experience
Job Type: Full-time
Client Support Representative I (Product Support Representative I) - Remote
Salary.com Estimation for Application Support Representative I in Pittsburgh, PA
$80,907 to $100,569
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