What are the responsibilities and job description for the Customer Service Representative position at Management Solutions Inc.?
We are looking for a customer-oriented, experienced and motivated Customer Service Representative to join our marketing team! If you love helping people and are customer-centric, we want to meet you! As a Customer Service Representative you have to be able to put yourself in the customers' shoes and remain helpful, patient, positive and cheerful.
Customer Service Representative duties and responsibilities
- Responding to questions and giving information to the customers
- Sell products to established customers through up-selling and cross-selling
- Identify and act as a company ambassador at all times
- Sharing product knowledge with customers
- Providing recommendations to customers
- Preparing merchandise and designing displays
- Assisting with inventory
- Creating a positive customer experience and work environment
- Accurately document customer interactions
- Determine opportunities for new sales
Customer Service Representative requirements
- Demonstrated ability to provide outstanding customer service
- Customer-centric
- Result-driven
- Focus on quality and attention to detail
- Good time-management skills
- Ability to multi-task
- Strong interpersonal and communication skills
- Critical-thinker and problem-solver
- Ability to work with minimal supervision
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