Team Lead/Financial Recovery

The Financial Recovery division was established to ensure effective and efficient collections of funds owed to Manatee County. Criminal Fines is responsible for accepting most payments for criminal cases including those placed on a payment plan.  This position is responsible for performing duties related to collecting payments due to the court.  The Team Lead/Financial Recovery position is a full-time, non-supervisory position that reports to the Supervisor of Financial Recovery & Traffic.

• High School diploma or GED
• Three to five years of recent and relevant experience that demonstrates the ability to apply acute attention to detail in maintenance of detailed data, preferably in an automated systems environment
• Basic mathematical aptitude, as well as alpha and numeric filing skills are required
• Computer literacy which includes, but is not limited to, proficiency in Microsoft Windows suite
• Working knowledge of the legal procedures, terminology and the court system
• Must be a Deputy Clerk
• Demonstrated proficiency by successfully performing at the Clerk II level

Along with the satisfactory performance of this job's essential functions, the employee in this position is expected to actively and consistently demonstrate the core values of the Clerk's Office.

Service to All
Everyone is my customer. From our customers to my coworkers and colleagues, excellent service is my primary goal. I will provide courteous, patient and knowledgeable service to everyone.

Integrity
I will foster the highest level of ethical conduct and promote an atmosphere of transparency, accountability and confidentiality in my actions and behavior. I will comply with all the Clerk's policies.

Respect
I will treat the office, everyone I come in contact with and myself with respect. From punctuality to dress code, I will be mindful of what my actions and my appearance communicate to others.

Communication
I will present ideas and information in a thoughtful and courteous manner and be open minded to the ideas and suggestions of others. I take responsibility to keep others fully informed of situations and information at all levels whether in writing or verbally.

Ownership
I accept responsibility for the quality, quantity and timeliness of my work. I will seek answers to issues I do not understand and I will own my behavior.

Teamwork
I hold myself and others accountable for the success of the team. I support a culture that finds solutions, rather than make excuses or place blame. I will be flexible and cooperative when faced with change.

Development
I will foster an environment of continuous improvement. I am encouraged to research, study and learn the vast workings of the Clerk's office so I can be of the most service to our customers.It is understood that every incidental duty connected with operations listed in the job description is not always specifically described, and that employees, at the discretion of management, may be required to perform duties not within their job descriptions. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. 
 

• Provides excellent customer service to all in person, in email and over the phone; is approachable, helpful and personable; and answers questions knowledgeably and with patience
• Provides daily direction and communication to employees to ensure all work activities are coordinated, scheduled and/or in progress to meet goals and deadlines
• Provides ongoing feedback to the supervisor on the status of employee training and any ongoing work-related issues
• Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve operations, efficiency and service
• Serves as subject matter expert
• Handles escalated legislative, customer complaints, priority e-mails and interdepartmental operational issues
• Trains and mentors all new hires and retrain existing staff on new information, systems, policies and procedures
• Performs Clerk II duties as needed
• Regular and reliable attendance is an essential function of this job

ESSENTIAL MENTAL AND PHYSICAL FUNCTIONS
The essential mental and physical functions listed below are required in order for an employee to be able to perform the essential functions of this position. 
 

• Thinking critically; defined as reading, understanding and taking appropriate action on detailed and complex information
• Sitting for prolonged periods of time
• Repetitive actions/motion of one or both hands
• Hearing ordinary conversation and office sounds
• Verbal communication in person and on the phone
• Written communication by hand and on PC