Customer Service Representative II - Cross Connections
Job Posting for Customer Service Representative II - Cross Connections at Manatee County Government
**NOTE: Position Start Date not Until 10/1/2023**
Utilities Department - Customer Service Representative IIWater Division / Cross Connections
4520 66th St. W., Bradenton
Hours Monday – Friday, Hours 7:00 am to 4:00 pm
Providing quality customer service to our citizens, business owners and visitors is Manatee County Government’s top priority, and that starts with our employees. We value Accountability, Civility, and Ethics in everything we do, and we look for friendly, innovative employees who share those values.
The Manatee County Utilities Department provides potable and reclaimed water services to the citizens of unincorporated areas of Manatee County, Florida. The Cross Connection Section administers and directs all work in support of the County's Cross Connection Control Program (CCCP). The position helps ensure full compliance with the State Cross Connection Control Program requirements as contained in Chapter 62-550 and 62-555 F.A.C. governing drinking water systems and Article X of Chapter 2-31 Manatee County Code of Ordinances.
As a Customer Service Representative II, you will perform intermediate-level customer service and customer accounting functions (in accordance with established policies and procedures) in a highly interdependent team environment where the coordination of effort to enhance team performance and achieve customer satisfaction is the primary focus.
Manatee County strives to be an employer of choice and most of our employees turn jobs into long-term careers with great benefits.
- Comprehensive benefits package – Your Choice Manatee Health Plan
- Generous vacation/sick leave, 12 paid holidays
- Florida Retirement System (FRS)
- Tuition reimbursement
- Autonomy to grow and find your career path with supportive leadership.
- Applying knowledge of applicable policies, rules, procedures, regulations, rates, and the customer information computer systems, effectively executes all intermediate skills associated with customer service, including, but not limited to, answering, and effectively satisfying all customer requests, inquiries and complaints.
- Works efficiently and tactfully in a demanding, high stress environment to answer and effectively satisfy assigned inquiries and complaints.
- Makes appropriate decisions, in accordance with established policies and procedures.
- Ensures customer information is correct and complete; processes customer correspondence and takes appropriate action.
- Ensures order information is correct and complete; creates, maintains, and closes service orders.
- Ability to sit at a workstation utilizing a personal computer and maintaining concentration for long periods of time.
- Skill in computer operations, including pertinent software applications and a specialized Customer Service system.
- High school diploma or equivalent certificate of competency.
- Minimum of three (3) years clerical customer service-oriented experience.
- Minimum of two (2) years of financial or cashiering experience.
- Minimum of two (2) years’ experience as a Customer Service Representative I.
- Achievement of all skill level requirements in all areas of assigned section (training provided).
Equivalent combinations of education and experience may be considered.
CUSTOMER SERVICE REPRESENTATIVE
Family Dollar -
Palmetto, FL
CUSTOMER SERVICE REPRESENTATIVE I
Manatee County, FL -
Bradenton, FL
Customer Service/ Sales Representative
Daniels Solutions -
Bradenton, FL
Salary.com Estimation for Customer Service Representative II - Cross Connections in Bradenton, FL
$32,629 - $40,940
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs with skills like those required for the Customer Service Representative II - Cross Connections.
Click the checkbox next to the jobs that you are interested in.
-
Customer Complaint Resolution Skill
-
Income Estimation: $27,792 - $35,864
-
Income Estimation: $27,741 - $35,229
-
-
Customer Interaction Skill
-
Income Estimation: $34,699 - $44,864
-
Income Estimation: $35,647 - $43,914
-
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Job openings at Manatee County Government
Manatee County Government
Bradenton, FL
Full Time
Manatee County Government
Bradenton, FL
Full Time
Manatee County Government
Bradenton, FL
Full Time
Manatee County Government
Bradenton, FL
Full Time
Not the job you're looking for? Here are some other Customer Service Representative II - Cross Connections jobs in the Bradenton, FL area that may be a better fit.
We don't have any other Customer Service Representative II - Cross Connections jobs in the Bradenton, FL area right now.
Customer Care Representative II
Peace River Electric Cooperative Inc, Lakewood, FL
Customer Service Representative
ASC, Ellenton, FL