Software Implementation Specialist

MangoApps is looking for an Implementation Specialist to join our team. In this role, you will be responsible for helping our customers onboard and transition their company to our MangoApps Employee Superapp platform. As an Implementation Specialist, you will work closely with our clients to understand their needs, configure the MangoApps platform to meet those needs and provide ongoing support to ensure successful adoption and usage of the platform.

What you will do:

• Collaborate with clients to understand their business needs and configure the MangoApps platform accordingly
• Serve as a primary technical point of contact for the customer, managing customer expectations and ensuring high-level customer satisfaction
• Ensure timely response and resolution to technical and product-related incidents
• Own support escalations and investigate technical issues and coordinate with engineering and product teams to diagnose problems and take corrective actions for customers
• Conduct regular status calls and account reviews in collaboration with Customer Success Managers
• Proactively update customers about product enhancements, and upgrades and ensure necessary action to maintain availability and customer satisfaction
• Drive user-level adoption of the platform throughout customer engagements to help maximize usage
• Conduct live training sessions for customers as needed
• Serve as a technical resource for MangoApps team members
• Develop and maintain documentation related to the implementation process and client-specific configurations
• Assist in the suggestion of new features and improvements to the MangoApps platform based on customer feedback

What we are looking for:

• Bachelor's degree in Computer Science, Information Systems, or Management Information Systems (MIS), or equivalent combination of education and experience
• Minimum 3 years of experience in configuring and supporting enterprise-level software solutions
• Strong technical skills in web-based applications, SaaS, cloud-based software, and data integration
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical individuals
• Strong problem-solving skills with an ability to manage multiple, complex, high-priority tasks, and situations across multiple accounts
• Ability to work independently as well as in a team environment
• Strong attention to detail and organizational skills

Must-have Cultural Attributes:

• Entrepreneurial: You thrive in a creative and agile environment, and you’re excited by the chance to play a significant role
• All-In: Fully committed to excellence and team success
• Passionate: You must be excited about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition
• Go-getter: Thrive in a startup environment and have a “whatever it takes” approach to accomplishing goals

Why Join Us?

• You are ready for your next challenge
• You want to work in an agile environment where your contribution matters
• You are passionate about technology and believe that digital workplace transformation is a massive opportunity

What is working at MangoApps Like?

• Individual initiatives, accountability, and driving outcomes are the key to success
• Work, performance, and results are real sources of happiness
• Teamwork is celebrated
• Your career at MangoApps is limited by you and nothing else

The MangoApps Team:

For over a decade, the small but powerful team at MangoApps has been dedicated to achieving our mission to help companies create a friction-free, empowered workplace, so every employee has an opportunity to produce extraordinary results. Our team communicates candidly, giving feedback early and often. We set ambitious goals and do what it takes to achieve them while making sure that we take care of our health and mental well-being.

Our digital work hub product enables enterprise companies to empower and engage with their desk and frontline employees by giving them all the tools they need in a unified, intuitive interface. We have been recognized as a leader in the intranet and communication spaces by analysts like Gartner, IDC, and Forrester, and work with hundreds of high-profile clients such as the YMCA, TeamHealth, PetSmart, and A.S. Watson Group. As digital work hubs continue to become a requirement for modern companies, we are well-positioned to grow quickly shortly, and the right candidate is someone with a can-do attitude that is ready to grow with us.

We welcome candidates from traditionally underrepresented groups to apply. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and the communities we serve.

Job Type: Full-time

Pay: $75,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Will you now or in the future require sponsorship for an employment visa?
• Are you currently local to the greater Seattle area and able to commute to our Issaquah office for a hybrid work schedule? Note: this is particularly important for initial onboarding and training.

Education:

• Bachelor's (Preferred)

Experience:

• enterprise-level software implementation and support: 3 years (Preferred)

Work Location: Hybrid remote in Issaquah, WA 98027

Salary : $75,000 - $95,000